Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

COLLEEN Dushan

Angier,NC

Summary

I am a highly-motivated individual with a desire to return to a management role and launch a new career in a demanding and continuously growing industry, where customer service is a priority.

I possess a strong work ethic with the ability to stay organized and multitask while keeping a professional, yet upbeat and positive attitude. I am adept at working effectively unsupervised and have experience stepping into management roles and leading by example, using training, monitoring and reward techniques to maximize employee engagement and performance, thus driving success and achieving company goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Manager

Gray Landscaping, INC
Angier, NC
09.2017 - Current
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Reviewed files and records to obtain information and respond to requests.
  • Ensured compliance with applicable laws regarding employment practices.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Coded and entered daily invoices with in-house accounting software.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Maintained filing system for records, correspondence and other documents.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Created spreadsheets in Excel to track data, such as subcontractor hours
  • Interpreted and communicated work procedures and company policies to staff.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.

Operations Manager

Courtyard by Marriott
Las Vegas, NV
08.2006 - 04.2010
  • Oversaw daily operations of hotel staff, including housekeeping and front desk personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw recruiting, interviews and new employee hiring.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular meetings with department heads to review progress on goals and objectives.
  • Monitored customer service levels to ensure consistency in quality standards.
  • Established policies and procedures related to hotel operations according to industry standards.
  • Ensured compliance with all safety regulations and procedures.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Resolved customer complaints in a timely manner while preserving good customer relations.
  • Provided leadership and direction to team members while managing performance issues.
  • Responded quickly to any emergency situations that arose during shift hours.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Managed the inventory of supplies, equipment, and other resources within budget constraints.
  • Developed strategies to increase revenue through upselling and cross-selling services.

Education

Bachelor of Science - Food And Nutrition

University of Nevada, Las Vegas
Las Vegas, NV
12-1998

Skills

  • Team Supervision
  • Workforce Management
  • Office Management
  • Employee Supervision
  • Compliance Monitoring
  • Data Entry
  • Staff Hiring
  • Supply Management
  • Policy Development
  • Bookkeeping
  • Inventory Control
  • Operations Management
  • Staff Management
  • Customer Service
  • Conflict Management
  • Scheduling and Calendar Management
  • Policy Implementation
  • Staff Training
  • Customer Relations
  • Organizational Skills
  • Training and Coaching
  • Regulatory Compliance
  • Information Protection

Affiliations

  • HOA Board member
  • PTA
  • Former Owner / Head Coach of an 18u girts travel fast pitch softball team
  • Assistant recreational Basketball Coach
  • 13 years Custom wreath design / creator
  • Active outdoor enthusiast

Accomplishments

  • 2003 / 2004 Service Excellance Award presented by Mayor of Las Vegas, Oscar Goodman

Certification

EMT - Basic (expired)

EMT - Intermidiate (expired)

Workers Compensation certificate

References

References available upon request.

Timeline

Office Manager

Gray Landscaping, INC
09.2017 - Current

Operations Manager

Courtyard by Marriott
08.2006 - 04.2010

Bachelor of Science - Food And Nutrition

University of Nevada, Las Vegas
COLLEEN Dushan