Colleen Ellis
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Optometrist Assistant/Receptionist
Memorial Vision
09.2024 - Current
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Security Receptionist
TechnipFMC
12.2021 - 05.2024
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Representative
My Family Vet
06.2015 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
Customer Service Representative
Papa Johns
06.2011 - 06.2015
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
Education
CNA Certificate -
Houston Community College
Houston, TX2012
High School Diploma -
Eisenhower High School
Houston, TX06.2011
Skills
- Computer proficiency
- Customer service orientation
- Visitor screening
- Excellent communication
- Access control management
- Professional demeanor
- Telephone etiquette
- Organizational skills
- Incident reporting
- Customer Service
- Office Administration
- Appointment Scheduling
- Scheduling
- 45-50 WPM typing speed
- Multi-Line Phone Systems
- Courteous and Professional
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Optometrist Assistant/Receptionist
Memorial Vision
09.2024 - Current
Security Receptionist
TechnipFMC
12.2021 - 05.2024
Customer Service Representative
My Family Vet
06.2015 - 02.2019
Customer Service Representative
Papa Johns
06.2011 - 06.2015
High School Diploma -
Eisenhower High School
CNA Certificate -
Houston Community College
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