Outdoors, music performance
Colleen Elvidge
Education Support Coordinator
Albuquerque,New Mexico
Summary
Experienced Customer Service Agent and Management, Store and Service Management, Financial and Insurance Professional, Substitute Teacher, and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Education Support Coordinator
University Of New Mexico University College
Albuquerque , United States
05.2022 - Current
- Created, prepared and delivered reports to various departments.
- Scheduled appointments and meetings for director.
- Scheduler for course offerings (DESR) each semester for 5 departments.
- Maintained course additions, changes, deletions for 5 departments.
- Scheduled various events for University College and Academic Communities.
- Worked with other departmental staff to answer questions and resolve problems.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Standardized office structures and processes to promote collaboration and increased performance.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Substitute Teacher, K-12
Kelly Temp Agency
Albuquerque , United States
09.2021 - 12.2022
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Provided instruction for students in core subject areas.
- Assigned, explained and graded homework.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Developed rules and set goals to maintain order in classroom.
- Helped students develop life-long learning skills and good study habits.
Benefits Specialist
Allstate Benefits
Albuquerque , United States
12.2019 - 03.2020
- Updated personnel handbooks and individual records to keep filed accurate and detailed..
- Organized positions by factors such as salary and status to develop effective categories and operational strategies.
- Processed monthly remittance and reconciliation for various benefit plans.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Updated benefit cost summaries for employer cost tracking.
- Coordinated submission and processing of life insurance claims.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
Independent Insurance Agent
AFLAC, INC
Albuquerque , United States
01.2019 - 03.2020
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Maintained high standards of customer service by building relationships with clients.
- Sold life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Obtained underwriting approval by completing application for coverage.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted annual reviews of existing policies to update information.
Store Manager
Blakes Lotaburger
Albuquerque , United States
06.2018 - 12.2019
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Prepared annual budgets with controls to prevent overages.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Evaluated suppliers to maintain cost controls and improve operations.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Catering Server
Slate Street Cafe
Albuquerque , United States
05.2018 - Current
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Maintained flexible work schedule to meet event needs.
- Returned reusable goods and serving equipment for inventory and restock.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleared dishes and glassware quickly following each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Associate/Service Manager
Oakwood Homes
Albuquerque , United States
01.2015 - 12.2018
- Created and implemented sales performance reporting tactics using Salesforce and Tableau.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Used vendor expertise to deliver educational content to sales team.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
Education
Bachelor of Arts - Communications
Sounthern New Hampshire University
New Hampshire 08.2017 - 08.2020
Master of Science - Educational Psychlogy
Capella University
Minneapolis 12.2022 - 02.2024
Skills
Quality assurance
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Completing multiple tasks with accuracy and efficiency.
Interests
Outdoors, musical performer
I enjoy spending time outdoors, hiking, biking, camping and travelling with my dogs, Charlie and Hank. I have been a singer in multiple blues, rock, pop bands in town.
Timeline
Master of Science - Educational Psychlogy
Capella University
12.2022 - 02.2024
Education Support Coordinator
University Of New Mexico University College
05.2022 - Current
Substitute Teacher, K-12
Kelly Temp Agency
09.2021 - 12.2022
Benefits Specialist
Allstate Benefits
12.2019 - 03.2020
Independent Insurance Agent
AFLAC, INC
01.2019 - 03.2020
Store Manager
Blakes Lotaburger
06.2018 - 12.2019
Catering Server
Slate Street Cafe
05.2018 - Current
Bachelor of Arts - Communications
Sounthern New Hampshire University
08.2017 - 08.2020
Sales Associate/Service Manager
Oakwood Homes
01.2015 - 12.2018
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