Colleen Esakson

Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Developed and led group training courses to align with corporate sales and service goals. Specifically related to extrusion.
• Facilitated sales growth through effective product demonstrations and persuasive communication skills.
• Led promotional events, engaging customers with product knowledge and samples to drive sales growth.

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
• Completed special projects by using effective decision making, critical thinking and time management skills
• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements

• Received recognition by Commanding Officer for outstanding dedication and exemplary service, resulting in a Letter of Commendation, and Sailor of the Month status