Colleen Fegan

• Registered patient information accurately in electronic health records system.
• Assisted patients with registration forms and insurance verification processes.
• Managed inbound calls to schedule appointments and provide information.
• Ensured compliance with HIPAA regulations during patient interactions.
• I was chosen to be the front desk person for a private physician who worked 2 days a week out of offices in the Urgent Care. Dr. Pielet liked the atmosphere I created in the waiting room so much so that he offered me a full time position managing his main office,

I have been teaching a remarkable public speaking class to medical personnel. The class is LIFE CHANGNG and has contributed to successful presentations for many of my students.

It is an interactive program and is fun for both my students and myself. It is a toolbox that aids a speaker in any circumstance from classroom settings or even helps folks shine in a conference room. The skills add a level of confidence that just calms the speaker and helps them leave a GREAT impression no matter what the circumstance.

I began teaching the class on behalf of Pharmaceutical comapanies.

The program I taught was the only MANDATORY class during the leisure weekend hosted by Big Pharma

• Coordinated patient registrations and ensured accurate data entry into electronic health record systems.
• Managed insurance verification processes to streamline patient admissions and reduce wait times.
• Collaborated with medical staff to facilitate effective communication regarding patient needs and status updates.
• During slow times in the waiting room I spoke to each patient to address questions and concerns.
• When all beds were filled and nurses were overwhelmed I regularly rounded in the ER to address concerns of bedside family members.
• Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
• Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• I maintained flexibility regarding scheduling. If the emergency was overwhelmed I wouldn't leave at quit time (with management approval) and instead of leaving ay 11, I would stay until 1am and later so as not to leave the triage nurse alone. I did basic triage for her and monitored patients in the waiting room
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.