Colleen Fenton
Surprise,AZ
Summary
Recovery professional well-prepared for responsibilities of this role. Extensive experience in implementing recovery plans and resolving complex issues, leading to improved financial stability. Reliable team collaborator with strong focus on achieving results and adapting to changing demands. Proficient in data analysis and strategic problem-solving, valued for attention to detail and commitment to excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Staff IT Analyst II
Western Alliance Bank
2021 - Current
- Led the planning and execution of quarterly disaster recovery tests, collaborating with cross-functional teams to validate application failover procedures and document test results in ServiceNow.
- Partnered with business and technology owners to identify disaster recovery requirements and resolve risk issues using DR Risk documents, ITX Exceptions and the SAI360 GRC tool.
- Conduct KRI status reviews to gage program success.
- Managed DR test scheduling across systems with complex interdependencies, ensuring technical requirements and recovery objectives were met.
- Authored regulatory-compliant disaster recovery plans and technical documentation, leveraging tools like RPX and Riskonnect.
- Acted as technical lead, mentoring junior team members on failover strategies, DNS configurations, and database recovery methodologies.
- Assist in the planning, and execution of DR quarterly exercises by working with Technology Owners on ensuring test deliverables, requirements, recovery strategy and DR plans are exercise ready.
- Authored ServiceNow change tickets, service requests and TRB engagements.
- Managed the Annual IT training for the DR Activation and Notification Process; including documenting participation and communicating results.
- Authored the Everbridge communication process utilized during quarterly and standalone exercises, as well as training and practice drills.
- Collaborate with IT Support teams to ensure adequate coverage during DR exercises.
- Collaborate with Technology Owners during the planning process for standalone DR exercises to ensure all necessary participants are included.
- Authored check-list to assist junior DR team members and technology owners ensure all necessary areas are considered when drafting DR plans.
- Collaborate with Enterprise Architecture DR requirements and application recovery strategies when infrastructure changes or new applications roll out.
Senior BC /DR Analyst
Western Alliance Bank
06.2019 - 2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Performed audits of business continuity plans to ensure compliance and timeframes were met.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Collaborated with IT and business owners to support the work from home strategy put in place in 2020.
- Streamlined 3rd party vendor requirements and reporting, while working with project teams and Vendor Management to ensure proper compliance.
DR / Cyber Resilience Specialist
CSAA Insurance Group (PRO Unlimited)
03.2017 - 03.2019
- Enforced Disaster Recovery procedures, IT Business Continuity analysis and planning annual Cyber Disruption strategy exercises
- Coordinated amongst Application and Infrastructure teams the testing of and recovery of the Mainframe and midrange applications within the established RTO / RPO
- Conducted and maintained the Business Impact Analysis for IT Information Security, including identifying and tracking risks and gaps to resolution
- Successfully executed the IT Information Security Business Continuity Plan as well as the annual Business Continuity Exercise involving multiple cross functional teams across the company
- Responsible for the annual review and updating of Technical Recovery Plans within the RPX DR tool with all IT Applications and Infrastructure teams
- Supported the creation and launch of a new company wide Cyber & Privacy training program
- Assisted in the execution of multiple large scale IT Disaster Recovery exercises including: tabletop walkthrough, functional region to region failover and cyber
Project Coordinator
CSAA Insurance Group (PRO Unlimited)
06.2015 - 03.2017
- Coordinated multiple projects within the IT and Service Center working with cross functions teams including: Technologies, Telecom, 3rd Party Vendors, Service Center, and Data Management
- Organized & Tracked project gaps as well as identified risks while coordinating with appropriate teams to remediate items and communicate status
- Successfully implemented the new IVR (Intelligent Voice Response) system to customers impacting the Claims, Service Center, FNOL, and automated payment process from project start-up to project completion tasks
- Managed User Acceptance Testing (UAT) with front line system support staff and telecom partners
- Coordinated the Technology wide change over to an updated Certificate Authority
- Communicated with all members of project team, business partners and leadership in regards to timelines, updates, risks and scope changes
Senior Business System Analyst
American Express
11.2009 - 06.2014
- Partnered with cross functional teams and business partner to design and implement a U.S. Based Settlement Platform
- Coordinated with business teams on system requirements, change orders
- Managed User Acceptance Testing (UAT) for overall project including regression testing
- Managed issue resolutions and worked with cross functional teams on root cause analysis
- Implemented and managed the System Access/ID Management for the U.S., Canada, Australia, Norway, Denmark and India as it pertained to multiple business travel tools
- Managed Salesforce vendor management
- Responsible for day to day activities of third party resources assigned to projects
Procurement Analyst
American Express
12.2000 - 11.2009
- Implemented procurement tool company wide
- Coordinated amongst the cross functional project team all change requests, product catalogs, and UAT testing
- Managed issue resolution and root cause analysis
- Successfully implemented the software integration for procurement tool with the labor and invoicing add-ons
- Assisted the Labor and Commodity Teams with contract audits and invoice reviews/corrections
- Assisted in the development and facilitation of training to U.S., India, Canada and Australian employees/leadership specific to procurement processes, roles and responsibilities, and profile abilities
- Managed day to day team operations including: scheduling, payroll updates, interviews & new hire orientation
- Trained Help Desk staff in U.S. and India to support purchasing tool and 1st level tech support. In addition, monitored call quality using CMS, ensured SLA's were met and produced monthly metrics/dashboard
- Assisted in cross-functional activities by leading a team of 8 on Identity & Access Management, as well as company wide procurement support; managing 250+ daily requests and analyzing additional requests for role-based access
- Designed and implemented role, band level and approval process based on hierarchy across multiple specialized teams across the company
Education
High School Diploma -
Independence High School
Glendale, AZ05-1990
Skills
- Disaster recovery planning
- Employee training
- Project coordination
- Strategic business continuity development
- Effective resource allocation
- Event coordination expertise
- Analytical communication skills
Certification
Associate Business Continuity Professional (ABCP)
Core Strengths
Project Management, Requirements Gathering, Process Review & Analysis, Business Continuity & Disaster Recovery Strategies, Training and Development, Team Leadership, Access & ID Management, Procurement Analysis, System Implementations, Invoice Processing, Issue Resolution & Root Cause Analysis
Timeline
Senior BC /DR Analyst
Western Alliance Bank
06.2019 - 2021
DR / Cyber Resilience Specialist
CSAA Insurance Group (PRO Unlimited)
03.2017 - 03.2019
Project Coordinator
CSAA Insurance Group (PRO Unlimited)
06.2015 - 03.2017
Senior Business System Analyst
American Express
11.2009 - 06.2014
Procurement Analyst
American Express
12.2000 - 11.2009
Staff IT Analyst II
Western Alliance Bank
2021 - Current
High School Diploma -
Independence High School
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