Colleen Fiskvik
Ocean Park,WA
Summary
To meet the financial, accounting and office needs of a dynamic company that has a team player attitude.
Overview
19
19
years of professional experience
Work History
Caregiver Support
Veterans Affairs
02.2020 - Current
- Assist my father with activities of daily living, promoting independence and quality of life
- Transporting to and from appointments, meal preparation
- Monitored vital signs regularly.
- Assisted with medication administration, ensuring proper dosages and adherence to physicians'' instructions.
- Facilitated social interactions for clients, organizing outings and activities that promoted community involvement.
- Supported him during medical appointments, advocating for his needs and preferences with healthcare providers.
Licensed Office Manager
Farmers Insurance
07.2016 - 02.2020
- Developed leads, cold call, schedule appointments, identify customer needs and market the appropriate products
- Manage all aspects of the office to include quotes, sales, service work, daily deposits, etc
- Establish client relationships and follow up with customers, as needed
- Provide prompt, accurate and friendly customer service
- Responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions and billing assistance/clarification
- Managed daily office operations, ensuring smooth workflow and optimal employee productivity.
- Used customer focused needs based review process to educate customers about insurance options.
- Oversaw financial records, invoicing, and expense tracking to maintain accurate budgeting information.
- Reviewed and updated office policies regularly to ensure compliance with relevant laws and industry standards.
- Increased overall productivity by delegating tasks effectively according to individual strengths and skill sets.
- Supported executive leadership with scheduling appointments, coordinating travel arrangements, and managing confidential documents as needed.
HCA, L&I Billing Specialist
Corporate Translation Services, Inc., dba Language Link
03.2013 - 07.2016
- Maintain up-to-date billing system, files, records and documentation thoroughly and accurately
- Generate and send out invoices, reconcile vendor statements and accounts
- Research and resolve payment discrepancies, generate age analysis and review to ensure compliance
- Process credit card bills, payments, adjustments and audit them
- Review all invoices for appropriate documentation and approval prior to payment
- 1099 maintenance and W9 verification and assisted in B&O, L&I tax reports as needed
- Respond to all vendor inquiries, research and correct discrepancies in accordance with company policy and accepted accounting practices
- HCA (Health Care Authority), L&I (Labor and Industry) billing expert
- On the Safety Committee involving; planning and executing emergency drills, ensuring compliance with the WACs, educating staff on procedures, policies, preparedness and current updates with safety changes. Liaison between staff and management regarding safety concern.
- Processed over 2,000 invoices monthly.
- Responsible for the recovery of $90,000 in lost account receivables.
Office/Billing Assistant
Human Services Council
12.2008 - 01.2013
- Responsible for performing accurate and time sensitive billing for over 20 vendors, support tasks as assigned, including verify, enter, correct, prepare, reconciliation and reports of vendor billing invoices
- Ensure accuracy, timeliness, and completeness of all billing and dispatching systems for this program
- Prepare monthly spreadsheets of vendor invoice processing and maintain all vendor billing records and files
- Create, modify, and distribute reports, memorandums, correspondence, and other documents
- Order and maintain inventory of office supplies and equipment
- Track maintenance and programming on office equipment
- Archive data records, as appropriate
- Ensure successful coordination with fiscal staff for timely completion of vendor invoice processing with staff for timely completion of dispatch log/manifests
- Coordinate, prepare and schedule meetings using; Outlook, office equipment (conference calls, conference bridge, administrative laptop, projector, audio recorder, etc.) I performed other duties, a floater to other departments as needed.
- Streamlined the invoicing process for increased efficiency through close collaboration with the accounts receivable team.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Assisted in training new employees on billing procedures, contributing to a seamless onboarding experience for new hires.
- Supported month-end closing activities by reconciling accounts and preparing financial reports as needed.
- Managed electronic filing system for efficient organization of billing documents, resulting in improved accessibility for internal teams.
- Assisted in conducting regular audits of the billing system to identify discrepancies and implement corrective actions promptly.
- Ensured compliance with company policies and industry regulations while processing client billings, minimizing legal risks and potential fines.
- Prepared detailed reports on account status, payment histories, and aging analysis for management review, enabling informed decision making.
Office Manager
Advertising Impressions
01.2006 - 12.2008
- Operated a multi-line phone, stamp meter machine and opening/sorting all incoming mail
- Filed and maintained customers’ information and records, billing, collections, purchase orders, invoicing, accounts receivable and payables
- Gathered information using various resources to generate quotes, tailored to the customers’ needs
- Answered clients’ inquiries concerning different promotional items
- Responsible for training temporary employees’ in the office during the busy season, accurate billing, reporting and record keeping with hard copies
- Handling problems with credit cards and communicating with merchants.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Case Manager/Legal Assistant
Attorney Ken Nugent P.C.
01.2005 - 01.2006
- Handling personal injury, wrongful death and medical malpractice cases
- Created and maintained client files and medical records
- Liaison between client and insurance companies
- Established claims with the insurance companies
- Generated legal memoranda, letters of representation, of withdrawal and letters of protection
- Arranged client interviews, recorded statements, depositions, meetings with the attorneys and photographs to be taken if necessary
- Managed between 50-90 cases with a monthly quota containing 10% of my caseload
- Continually managed my cases to meet deadlines for demands and statutes of limitations
- Disbursal of funds to all parties involved in the settlement.
Education
Accounting And Business Management
Clark College
Vancouver, WA09.2002
Skills
- High-Energy Professional
- Extensive Customer Service Interacts Positively and Effectively with Customers, Vendors, Community Leaders, Government Officials, and all levels of Management
- Excellent Time Management
- Communicate Effectively with Diverse Customers, Co-Workers, and Supervisors Detail Oriented with Excellent Organizational Skills and the Ability to Manage Multiple Tasks while Working Independently and Effectively
- Microsoft Office 365 and previous additions QuickBooks, Needles, Dayo, Child Plus, CC Port, TABS, DTL checker, ProviderOne, TLink, Microsoft Dynamics GP, Financial Edge-Blackbaud, RenWeb and Washingtion Labor & Industry Provider Billing
Clearance
Federal Government Clearance, Public Trust with MBI Background Investigation
Timeline
Caregiver Support
Veterans Affairs
02.2020 - Current
Licensed Office Manager
Farmers Insurance
07.2016 - 02.2020
HCA, L&I Billing Specialist
Corporate Translation Services, Inc., dba Language Link
03.2013 - 07.2016
Office/Billing Assistant
Human Services Council
12.2008 - 01.2013
Office Manager
Advertising Impressions
01.2006 - 12.2008
Case Manager/Legal Assistant
Attorney Ken Nugent P.C.
01.2005 - 01.2006
Accounting And Business Management
Clark College
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