Colleen Franco
Port Chester
Summary
Dedicated professional with expertise in conducting assessments, healthcare navigation, and family education. Proven ability to coordinate community outreach efforts and support clients effectively.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Product Tester
LabVolt Systems
Eatontown
06.1999 - 08.2022
Independent Contractor / Mama Ambassador
Prana Prenatal Yoga and Education
New Rochelle
02.2018 - 03.2020
- Maintained relationships with existing customers while seeking new ones.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Increased sales by attending local events and educating customers on offered services.
- Represented the studio in a professional manner at all times.
- Provided information about programs and services to prospective clients.
- Coordinated community outreach efforts to expand program awareness.
- Fostered a welcoming environment for all attendees and participants.
Assistant Office Manager
IKR Pediatric Allergy & Pulmonology, PC
New York
07.2015 - 07.2016
- Assisted in managing daily office operations and patient scheduling.
- Facilitated software upgrades for internal systems and applications, including switch from ICD-9 to ICD-10 codes and the conversion to NY State online pharmacy orders.
- Coordinated training sessions for staff on new technologies and processes.
- Ensured compliance with HIPAA policies and procedures regarding security, confidentiality and data protection measures.
- Managed patient scheduling and appointment confirmations effectively.
- Managed medical records using an electronic health record system.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
Independent Contractor
Gilda's Club Westchester
White Plains
08.2009 - 07.2014
- Conducted assessments to identify client needs and develop interventions.
- Facilitated group therapy sessions to enhance social skills and coping strategies.
- Offered grief and bereavement counseling to support family members after death of loved ones.
- Documented case notes and maintained accurate client records consistently.
Social Work Intern
Gilda's Club Westchester
White Plains
09.2008 - 05.2009
- Assisted in facilitating support groups for individuals facing cancer challenges.
- Organized an 8-week workshop on managing work, life and cancer for patients.
- Developed informational materials on available services and resources.
- Conducted initial intake interviews to assess client needs and goals.
- Developed a data management system for program evaluations.
Social Work Intern
Collegiate Institute for Math and Science
Bronx
09.2007 - 05.2008
- Supported social worker with client case management services.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Provided crisis intervention when necessary, including contacting emergency services regarding potential suicide or domestic violence situations.
- Counseled individuals and groups in specific problem areas.
Coordinator of Special Events
Manhattanville College
Purchase
01.2005 - 08.2007
Administrative Assistant to the Vice President
Manhattanville College, Institutional Advancement
Purchase
01.2003 - 12.2004
Administrative Student Worker
Manhattanville College, Institutional Advancement
Purchase
01.2002 - 12.2002
Summer Intern
Senator Tom Daschle (D-SD)
Washington
06.2000 - 08.2002
Education
Master of Science - Social Work
Columbia University School of Social Work
New York05-2009
Bachelor of Arts - Political Science
Manhattanville College
Purchase NY05-2003
Skills
- Conducting assessments
- Healthcare navigation
- Educating families
- Electronic health records
- HIPAA compliance
- Effective communication
- Team collaboration
- Medical care counseling
Affiliations
- Vice President, King Street Elementary School PTA
Certification
- LMSW Licensed Master Social Work (Inactive)
Timeline
Independent Contractor / Mama Ambassador
Prana Prenatal Yoga and Education
02.2018 - 03.2020
Assistant Office Manager
IKR Pediatric Allergy & Pulmonology, PC
07.2015 - 07.2016
Independent Contractor
Gilda's Club Westchester
08.2009 - 07.2014
Social Work Intern
Gilda's Club Westchester
09.2008 - 05.2009
Social Work Intern
Collegiate Institute for Math and Science
09.2007 - 05.2008
Coordinator of Special Events
Manhattanville College
01.2005 - 08.2007
Administrative Assistant to the Vice President
Manhattanville College, Institutional Advancement
01.2003 - 12.2004
Administrative Student Worker
Manhattanville College, Institutional Advancement
01.2002 - 12.2002
Summer Intern
Senator Tom Daschle (D-SD)
06.2000 - 08.2002
Product Tester
LabVolt Systems
06.1999 - 08.2022
Master of Science - Social Work
Columbia University School of Social Work
Bachelor of Arts - Political Science
Manhattanville College