Lead Administrative Assistant
IVs By The Seas
07.2022 - 04.2023
Hi, I’m
Colleen Franklin
Administrative Professional
Forked River,NJ
Summary
Dynamic and detail-oriented administrative professional with a robust background in healthcare administration and patient relations, dedicated to implementing innovative solutions that enhance patient experience and operational efficiency. Skilled in calendar management, scheduling, and data entry, with expertise in utilizing EMR systems and advanced scheduling software to optimize provider availability and practice resources. Proven track record in managing complex administrative tasks while effectively addressing high-volume patient interactions with a positive and professional demeanor. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Self-motivated work ethic to perform effectively in independent or team environments. Seeking a rewarding role that presents professional challenges, and unique opportunities for growth.
Work History
IVs By The SeasRemote, New Jersey
Lead Administrative Assistant
07.2022 - 04.2023
Job overview
- Served as the first point of contact for patients, handling scheduling, intake, and documentation with accuracy.
- Spearheaded new software processes that reduced cancellations by 97% and improved patient communication.
- Transcribed infusion nurse notes into EMR charts, ensuring compliance and correcting discrepancies.
- Designed a payroll and bonus tracking system that cut processing time by 30% and eliminated errors.
- Managed team schedule for 10+ infusion nurses, consistently booking conducive travel routes, increasing appointment availability and ensuring prompt start of service.
- Implemented a personalized client communication protocol that enhanced appointment reminders and follow-ups, contributing to a significant decrease in no-shows and cancellations.
- Remote
Coastal Ear, Nose & ThroatManahawkin, New Jersey
Medical Receptionist
12.2021 - 08.2022
Job overview
- Optimized complex schedules for 7 providers and specialties, across 3 locations, handling 120+ inquiries daily, processing up to 85 appointments.
- Reduced patient wait times by 30% through streamlined check-in and check-out processes.
- Coordinated with insurance providers to verify patient coverage and obtain necessary pre-authorizations for procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered 80+ phone calls daily for 7 specialists, within a high volume ENT practice call center, scheduling appointments, and handling patient inquiries appropriately.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Helped patients complete necessary medical forms and documentation.
Sunrise Senior Living
Reminiscence Coordinator
07.2019 - 08.2020
Job overview
- Led a team of 10+ caregivers in a rapidly growing memory care unit, in an assisted living facility.
- Supported interdisciplinary team and organizational goals, conducting 10+ tours monthly, recruiting and onboarding staff members thoroughly, contributing to an increase in employee retention by 15%.
- Maintained open communication with residents and family members by providing frequent updates via phone and email, facilitating monthly support groups, and organizing events, increasing positive resident feedback and enhanced relationships within the community.
- Introduced new labor management initiatives, remodeling care team schedules and roles, to optimize resource allocation, and ensure timely support for residents.
Royal Medical Adult Day Center
Director of Activities
02.2014 - 06.2019
Job overview
- Performed initial assessment of participants, gathering information regarding personal interests, abilities, preferences and limitations to tailor programming effectively.
- Supervised a team of 7 employees, delegating care assignments, daily activity sessions and providing weekly one to one mentorship, retaining valued team members and boosting morale in the workplace.
- Oversaw compliance with regulatory standards pertaining to scheduling, care quality and food program management.
- Maintained inventory of supplies within the building, adhering to strict budget constraints, by utilizing resources within the community.
Education
Brookdale Community CollegeLincroft, NJ
Associate Of Applied Science
09.2009 - 05.2011
Robert Fiance Beauty SchoolOcean Township, NJ
Esthetics Program
08.2019 - 03.2020
Skills
- Appointment Scheduling
- High-Volume Call Management
- EMR / EHR Systems
- Insurance Verification
- Documentation
- Telephone Etiquette
- Medical Transcription
- Strong Communication
- Calendar management
- HIPAA guidelines
- Medical charting
- Workflow optimization
- Team scheduling
Certification
- Licensed Esthetician
- Certified Nursing Assistant
- Certified Medication Aide
- Certified Dementia Practitioner
- Certified Assisted Living Administrator
Timeline
Medical Receptionist
Coastal Ear, Nose & Throat
12.2021 - 08.2022
Robert Fiance Beauty School
Esthetics Program
08.2019 - 03.2020
Reminiscence Coordinator
Sunrise Senior Living
07.2019 - 08.2020
Director of Activities
Royal Medical Adult Day Center
02.2014 - 06.2019
Brookdale Community College
Associate Of Applied Science
09.2009 - 05.2011