Colleen Gardner
Summary
Motivated, self-aware leader with 20+ years of experience, known as an organized planner with exceptional capability in managing multiple, concurrent running projects and tasks. Experienced in coaching, motivating, and transforming diverse, cross-functional teams and leading them to peak performance and efficiently executing projects. Regarded as highly analytical, meticulous leader with a strong aptitude to optimize efficiencies, productivity, accountability, and profitability. Effective negotiator, and decision maker, who fosters a big-picture mindset to plan and achieve strategic goals. Valued by colleagues work ethic, and team leadership.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Teacher Assistant
Farmingdale School District
03.2024 - Current
- Assisted teachers with supervision and care of special needs children in a 12-1-1 classroom during school year and in the summer ESY program.
- Aided students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom activities, tutoring, and reviewing work.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Shared bus duty responsibilities at afternoon pick-up.
Attendance Office / School Monitor
Massapequa School District
10.2023 - 03.2024
- Logged student attendance activities throughout the day.
- Ran daily attendance reports to ensure accuracy.
- Supervised cafeteria periods for different ages and maintained order.
- Developed professional relationships with teachers and school administrators.
- Flexed between different school areas based on current needs.
- Shared bus duty responsibilities at afternoon pick-up.
Director of Communication Operations
Altice USA
07.2014 - 05.2023
- Created and implemented internal communication plans to establish consistent and timely messaging.
- Managed third-party vendor relationships. In partnership with these vendors, I launched a digital signage platform and email tracking tool. The email tracking tool helped to determine the effectiveness of email communications and report out on open rates. Average open rate was 70% on CEO messages sent via email.
- Led meetings to negotiated contracts with vendors, and conducted performance evaluations.
- Managed content for internal/external websites, internal digital signage and social media campaigns.
- Analyzed and reported on KPIs across communication platforms to validate and demonstrate success of campaigns
- Collaborated with internal stakeholders to design strategies for messaging and communications.
- Coordinated with design and media teams to develop high-quality creative assets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Optimized email campaigns to increase open and click-through rates.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Acted as point of contact between Communications and IT teams to ensure effectiveness of communications tools.
- Developed training and trained teams across the company on Microsoft Teams Live events for company-wide leadership meetings.
- Led the production team executing live and virtual company-wide events.
Director Field Communications
Cablevision
09.2011 - 07.2014
- Responsible for the development, distribution and effectiveness of the Field Communications process. A tool used by all front-line employees used to help perform their daily job.
- Responsible for the program negotiations contingency plan and worked with departments across the company to develop the internal and external messaging to be used upon execution.
- Responsible for the maintenance of the Optimum Service web sites, which held all policies and procedures across the company.
Senior Business Analyst
Cablevision
08.2010 - 09.2011
- Coordinated and facilitated meetings with all levels of management to define processes and document functional requirements for new systems or updates to existing systems while maintaining end to end process responsibilities.
Training and Communication Manager
Cablevision
06.2007 - 08.2010
- Managed life cycle of agent training and communication with a strong focus on agent readiness and customer experience.
- Successfully prepared Contact Centers for the launch of innovative technology and user interface.
- Led the customer service teams in rolling out a new billing platform by developing the roll out schedule and training plans.
Call Center Supervisor
Cablevision
08.2001 - 06.2007
- Supervised 20 Call Center representatives in a 24-hour Call Center.
- Accountable for the team's productivity and focus on professional customer service.
- Effectively coached and mentored each team member.
- Performed weekly evaluations in order to maintain company performance standards.
- Administer disciplinary action as well as annual reviews.
- Provide weekly status reports to management.
Customer Service Representative
Cablevision
07.1999 - 08.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate Of Business Administration - Business Administration
Briarcliffe College
Bethpage, NY05.2016
Affiliations
Women in Cable Telecommunications (WICT)
Additional Information
Expertise/Industry Knowledge
- Microsoft Office Suite: Working knowledge of the MS Office Professional Suite of programs such as Word, Excel, PowerPoint, Outlook, Project, Planner, Teams, Teams Live Event, and Sharepoint.
- Proficient in managing website design and analytics
Certification
CPI Training (Certification) For Teachers (Crisis Prevention)
WICT Exceptional Leadership Training
- The Rising Leaders Program is a premier professional development programming for emerging women leaders in entertainment, media and technology.
- This was a week long training where we learned how to build and develop high-performing teams.
- Took part in leadership analysis and case study work while building a professional network.
WICT Mentor Program
- 7 month program where you partner with an industry leader and meet monthly to build on your leadership skills.
Dale Carnegie Public Speaking
Cablevision Leadership and Management Training
Timeline
Teacher Assistant
Farmingdale School District
03.2024 - Current
Attendance Office / School Monitor
Massapequa School District
10.2023 - 03.2024
Director of Communication Operations
Altice USA
07.2014 - 05.2023
Director Field Communications
Cablevision
09.2011 - 07.2014
Senior Business Analyst
Cablevision
08.2010 - 09.2011
Training and Communication Manager
Cablevision
06.2007 - 08.2010
Call Center Supervisor
Cablevision
08.2001 - 06.2007
Customer Service Representative
Cablevision
07.1999 - 08.2001
Associate Of Business Administration - Business Administration
Briarcliffe College
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