Colleen Giller
Sebring,Florida
Summary
Accomplished sales director with a track record of driving revenue growth and cultivating key partnerships. Known for effective communication and conflict resolution skills, dedicated to achieving business objectives and enhancing customer relationships.
Overview
28
28
years of professional experience
Work History
Director of Sales
Seven Sebring Raceway Hotel
Sebring, Florida
01.2025 - Current
- Identified customer needs to provide tailored solutions that enhanced satisfaction.
- Proposed strategies that boosted team performance and improved overall outcomes.
- Delivered attentive customer service in person and via phone, fostering strong customer relationships.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Executed daily tasks with precision in a fast-paced environment.
Sales Manager
Seven Sebring Raceway Hotel
Sebring, Florida
06.2013 - Current
- Developed sales plans and strategies that aligned with team goals and revenue targets.
- Developed competitive pricing strategies to maximize profitability.
- Managed client accounts to achieve high service and satisfaction levels.
- Established and nurtured relationships with key clients while ensuring retention of existing customer base.
- Cultivated relationships with local businesses to drive partnership opportunities.
- Collaborated with marketing teams to develop and implement compelling advertising campaigns that enhanced brand engagement.
- Coordinated promotional events to attract new guests and enhance brand visibility.
- Created and presented monthly sales performance reports to management, highlighting key trends and insights.
- Maintained accurate records of all transactions between customers and company representatives.
Restaurant Manager
Walt Disney World Resort
Orlando, FL
05.1998 - 06.2013
- Oversaw daily restaurant operations, including scheduling, budgeting, and inventory control to ensure smooth functioning.
- Oversaw daily restaurant operations to ensure efficiency.
- Trained team members in food safety, sanitation, customer service, menu education, and up-selling techniques to improve customer satisfaction and drive revenue.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints professionally to strengthen relationships with guests and ensure satisfaction.
- Built positive relationships with guests and employees through effective communication and interpersonal skills.
- Established health and safety protocols to ensure workplace compliance.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted weekly team meetings to address performance issues and offer constructive feedback for continuous improvement.
- Developed staff performance evaluations and feedback processes.
- Coordinated special events and catering services for guests.
- Adhered to all health department regulations regarding food storage and preparation.
Education
Bachelor of Science - Political Science And Government
Western Illinois University
Macomb, IL05-1999
Skills
- Sales strategy
- Account management
- Customer engagement
- Market analysis
- Pricing strategy
- Partnership development
- Conflict resolution
- Effective communication
- Training and coaching
- Performance evaluation
- Revenue growth
- Team leadership
- Microsoft Word
- Multitasking
- Troubleshooting
- Customer service
- Decision-making
Timeline
Director of Sales
Seven Sebring Raceway Hotel
01.2025 - Current
Sales Manager
Seven Sebring Raceway Hotel
06.2013 - Current
Restaurant Manager
Walt Disney World Resort
05.1998 - 06.2013
Bachelor of Science - Political Science And Government
Western Illinois University