Summary
Overview
Work History
Education
Skills
Hobbies
Prior employment
Timeline
AdministrativeAssistant
Colleen Givan

Colleen Givan

Springfield,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Senior Rental Sales Representative

Ryder
Nashville , TN
11.2023 - Current
  • Responded to customer inquiries regarding rental policies and procedures.
  • Provided customers with information on vehicle availability, rates, and insurance coverage.
  • Negotiated rental contracts with customers and ensured accuracy of all paperwork.
  • Performed daily inspections of vehicles prior to rental.
  • Processed rental payments using credit card.
  • Ensured customer satisfaction through timely resolution of complaints and issues.
  • Assisted in the movement of vehicles from one location to another when needed.
  • Generated reports for management review regarding sales performance and customer feedback.
  • Scheduled pick-up and drop-off times for customers based on their needs.
  • Advised customers on appropriate vehicle selection for their needs.
  • Provided excellent customer service at all times while interacting with clients in person or over the phone.
  • Maintained a clean work environment by organizing paperwork, cleaning up counters.
  • Inspected returned vehicles upon completion of rental period to ensure they were returned in same condition as rented out.
  • Resolved billing discrepancies between customers and vendors promptly and efficiently.
  • Answered telephones to assist customers and resolve issues.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Prepared and submitted reports to supervisor.
  • Processed exchange requests in computer system.
  • Prepared sales contracts, researched customer needs, and promoted various products and services.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Signed for delivered items, unpacked boxes, posted received products into inventory and restocked.

Education

High School Diploma -

Brandywine Senior High School
Niles, MI
05-1990

Skills

  • Customer service expertise
  • Brand Awareness
  • Financial Acumen
  • Lease Management

Hobbies

Fishing

Reading

Church functions

Helping others

Picture taking

Prior employment

Worked for Unarco Material Handling

Checker, Quality control Beams 08 paint line.

From April 2018 to Oct 2023.

Food Lion Assistant Produce/Perishable mngr.

Feb 1994 through May 2001

Timeline

Senior Rental Sales Representative

Ryder
11.2023 - Current

High School Diploma -

Brandywine Senior High School

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Colleen Givan