Colleen Gregory
Yuma,AZ
Summary
Dynamic professional with a proven track record at Pacific NW Multiple Sclerosis Clinic, excelling in clinical trial coordination and patient engagement. Recognized for exceptional organizational skills and reliability, I effectively managed compliance and enhanced data accuracy, contributing to improved patient care standards and operational efficiency.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Mail Sorter
Cal-Am Resorts
09.2023 - Current
- Sorted and organized incoming mail based on protocol.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted team members.
Realtor Associate
Equity NM
12.2013 - 03.2019
- Assisted clients in identifying suitable properties based on preferences and budget constraints.
- Conducted market research to assess property values and trends for informed client recommendations.
- Facilitated property viewings, showcasing features and answering client inquiries effectively.
- Prepared and presented comparative market analysis reports to support pricing strategies.
Clinical Research Coordinator
Pacific NW Multiple Sclerosis Clinic
09.2001 - 04.2011
- Coordinated clinical trial activities to ensure adherence to protocols and regulatory compliance.
- Developed and maintained study documentation, including informed consent forms and case report forms.
- Managed patient recruitment strategies, enhancing participant engagement and retention rates.
- Monitored data collection processes for accuracy and consistency throughout trials.
Clinic Coordinator
Barbara Hills, M.D.
05.1994 - 10.2001
- Coordinated patient scheduling and appointment management to optimize clinic operations.
- Streamlined communication between medical staff and patients, enhancing service delivery.
- Implemented electronic health record (EHR) systems to improve data accuracy and accessibility.
- Developed training programs for new staff, ensuring compliance with clinic protocols and procedures.
- Led quality assurance initiatives to enhance patient care standards across the clinic.
- Managed inventory of medical supplies, reducing waste and ensuring availability for clinical needs.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Replenished spaces with fresh linens for clinic use.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Associate of Science -
Oregon Institute of Technology
Klamath Falls, ORSkills
●People skills
●organizational skills
● experience in selling homes
●Reliability and punctuality
●Accuracy and precision
●Workplace safety
Accomplishments
Multiple merit awards and several certificates.
Certification
*CPR
*SPIROMETRY
*limited X-Ray
Timeline
Mail Sorter
Cal-Am Resorts
09.2023 - Current
Realtor Associate
Equity NM
12.2013 - 03.2019
Clinical Research Coordinator
Pacific NW Multiple Sclerosis Clinic
09.2001 - 04.2011
Clinic Coordinator
Barbara Hills, M.D.
05.1994 - 10.2001
Associate of Science -
Oregon Institute of Technology