Colleen Gressler
Springfield,OR
Summary
Dynamic insurance biller with expertise in HIPAA compliance and insurance verification at Benson Health Clinic. Achieved a significant reduction in claim denials through meticulous coverage reviews. Known for professionalism and empathy, fostering strong relationships with clients while ensuring patient confidentiality and delivering compassionate care in high-pressure environments.
Experienced with navigating insurance billing processes and resolving claims efficiently. Utilizes effective communication with clients and insurers to ensure smooth operations. Track record of maintaining accurate records and adhering to industry regulations.
Overview
4
4
years of professional experience
Work History
Insurance Biller
Benson Health Clinic
02.2024 - Current
- Maintained detailed records of all transactions and correspondences to support accurate account management.
- Reduced claim denials by diligently reviewing and verifying patient insurance coverage prior to submission.
- Tailored communication strategies when interacting with diverse clientele, adapting language choices based on individual needs.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the billing process.
Caregiver
Rawlins Riverbend, Memory Care
01.2022 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Hospice Aide
Darlene Forceskie-Private
04.2021 - 11.2021
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
Education
Phlebotomy Certificate - Phlebotomy
Renton Technical College
Renton, WA06-2010
Skills
- HIPAA compliance
- Claim submission
- Patient confidentiality
- Professionalism and ethics
- Insurance verification
- Data entry proficiency
- Medical billing expertise
Timeline
Insurance Biller
Benson Health Clinic
02.2024 - Current
Caregiver
Rawlins Riverbend, Memory Care
01.2022 - 01.2024
Hospice Aide
Darlene Forceskie-Private
04.2021 - 11.2021
Phlebotomy Certificate - Phlebotomy
Renton Technical College
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