Colleen Griffin
Excelsior,MN
Summary
Strategic, highly driven, and collaborative professional, with repeated success aligning people, products, and programs to achieve significant financial results. Recognized as a superior relationship builder who consistently achieves over 95% retention, year-over-year for large key clients and products in complex environments. Known for driving success through effective collaboration and fostering enduring client relationships that contribute to long-term business growth and stability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Account Service Manager
Elevance Health
08.2023 - Current
- Facilitate payment integrity strategic initiatives in collaboration with stakeholders to propel revenue growth within a designated territory.
- Play a pivotal role in facilitating informed decision making, strategically positioning Elevance for success within dynamic landscape of the market.
- Establish robust and trusting relationships, serving as a valued sponsor to market leadership and providing strategic guidance.
Senior Account Manager
USI Insurance Services
05.2022 - 03.2023
- Secured 100% retention for large employer clients that were at risk of leaving USI Insurance
- Effectively managed client contracts while collaborating with internal subject matter experts (SME’s) to deliver innovative solutions tailored to clients’ needs
- Fostered seamless collaboration and leveraged internal expertise to deliver value-added solutions that enhanced client satisfaction and solidified USI’s reputation for excellence.
Strategic Account Executive
Diplomat Specialty Pharmacy
04.2019 - 02.2021
- Expanded specialty infusion payor accounts, surpassing $100 million in revenue through effective management and strategic growth initiatives.
- Devised customized business plans for each client, to strategically propel revenue growth and exceed the client’s unique needs.
- Served as a sponsor to PBM’s and Health Plans clients; by monitoring client costs, trends and updating them on new specialty products in the pipeline.
Senior Product Owner and Client Consultant
Blue Cross Blue Shield of Minnesota
07.2016 - 01.2018
- Revitalized the performance of a clinical healthy lifestyle product, resulting in $3 million in revenue for Blue Cross, ensuring sustained growth and competitiveness of the product in the marketplace.
- Streamlined coordination and communication for product refinement, aligning it with market demand.
- Facilitated impactful collaboration between the clinical department and key employer sales, resulting in the enhancement of a healthy lifestyle product.
Account and Program Manager
Anthem
02.2007 - 02.2015
- Successfully managed a large book of business for a prominent consulting firm with a 98% client retention rate.
- Demonstrated proficient negotiation skills by securing favorable renewals, contributing to sustained client relationships and financial success for Anthem.
- Led client relationships with a focus on satisfaction and loyalty, ensuring consistent delivery of exceptional service and strategic guidance for enduring partnerships, bolstering the organization’s reputation for excellence.
- Spearheaded the implementation of ancillary private exchanges, achieving a successful and timely completion that surpassed expectations.
Manager of Clinical Product Delivery
Blue Cross Blue Shield of Minnesota
02.2006 - 02.2007
- Revitalized the performance of a product, culminating in an impressive $3 million revenue for Blue Cross, ensuring sustained growth and competitiveness of the product in the marketplace
- Streamlined coordination and communication for product refinement, aligning it with market demands and ensuring positive impact on well-being, demonstrated a keen understanding of market dynamics, strategic planning, and effective execution
- Facilitated impactful collaboration between the clinical department and key employer sales, resulting in the enhancement of a healthy lifestyle product
- By fostering cross-functional constructive collaboration, played a pivotal role in aligning clinical insights with market demands, ensuring the products continued relevance and success.
Health Plan Specialty Pharmacy Client Manager
CVS Specialty (PharmaCare)
12.2003 - 02.2006
- Successfully spearheaded the implementation of Medicare Part D program for 55k member health plan.
- Demonstrated expertise in navigating complex regulatory landscapes and strategic product management, contributing to CVS’s ability to provide comprehensive healthcare solutions, and ensuring compliance within industry standards.
- Cultivated influential relationships with executive leadership at both the health plan and CVS, establishing a foundation of credibility and trust.
Education
Bachelor of Arts in Sociology and Criminology -
University of Minnesota
Skills
- Business Development
- Revenue Forecasting
- Customer Relationship Management
- Business Analysis and Reporting
- Teamwork and Collaboration
- Strategic Planning
- Negotiation and Conflict Resolution
- Revenue Generation
Certification
State of Minnesota Health and Life License
Timeline
Senior Account Service Manager
Elevance Health
08.2023 - Current
Senior Account Manager
USI Insurance Services
05.2022 - 03.2023
Strategic Account Executive
Diplomat Specialty Pharmacy
04.2019 - 02.2021
Senior Product Owner and Client Consultant
Blue Cross Blue Shield of Minnesota
07.2016 - 01.2018
Account and Program Manager
Anthem
02.2007 - 02.2015
Manager of Clinical Product Delivery
Blue Cross Blue Shield of Minnesota
02.2006 - 02.2007
Health Plan Specialty Pharmacy Client Manager
CVS Specialty (PharmaCare)
12.2003 - 02.2006
Bachelor of Arts in Sociology and Criminology -
University of Minnesota
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