Colleen Grisafe
Cochecton
Summary
With 14 years of experience in the hospitality industry, I bring expertise in event planning, customer service, and communication. Strong leadership abilities and adaptability consistently drive sales and enhance client satisfaction through meticulous attention to detail. Passionate about delivering exceptional dining experiences and eager to leverage skills in a dynamic and collaborative environment.
Overview
2026
2026
years of professional experience
Work History
Substitute Teacher
Sullivan West Central School District
09.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
SERVER AND BARTENDER
Kevin's Restaurant
09.2024 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
SERVER AND BAR MANAGER
The Local Table and Tap
05.2014 - 07.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
DIETICIAN ASSISTANT
Garnet Health
- Ensure all patients are given the opportunity to select meals daily per established guidelines and diets.
- Analyze patient dietary needs, ensuring adherence to established guidelines and diets while maximizing nutritional outcomes.
- Established and maintained positive relationships with clients, families, and interdisciplinary team members through effective communication and collaboration.
SALES MANAGER
Silk Factory
- Enhanced revenue through creative promotions, attracting diverse clientele and increasing sales.
- Managed event budgets and schedules, ensuring seamless execution and client satisfaction.
- Utilized Planning Pod for efficient event booking, streamlining processes and documentation.
- Drove $246,000+ in private event sales within first year, leveraging Planning Pod software for efficient booking and scheduling.
- Cultivated strong client relationships through personalized consultations, addressing desires and needs for special events with meticulous attention.
- Managed budgets and schedules precisely, maintaining organized client files and event documents for seamless execution.
- Partnered closely with clients, providing unwavering support and guidance throughout the event planning process to ensure satisfaction.
ASSISTANT MANAGER
Silk Factory Cafe
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
BAR MANAGER
Silk Factory
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
SERVER
Ziatun
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
SERVER
Cosimos on Union
- Assisted in maintaining a positive environment for staff and guests.
- Collaborated with staff to assure guests received the best possible experience.
- Knowledge of the menu with ability to make suggestions.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
ASSISTANT MANAGER, HOST AND SERVER
Villa Roma Resort and Conference Center
- Lead our team to serve, promote, and answer questions and concerns of food and beverage to guests staying at the resort while accommodating guests throughout their stay
- Managed sales reports, assisted with inventory, and completed nightly deposits and records
- Take food and drink orders from customers accurately and with a positive attitude
- Engage with customers in a friendly manor
Education
HEALTH COACH CERTIFICATION CANDIDATE -
Institute for Integrative Nutrition
03.2025
ASSOCIATES - Health Sciences
Orange County Community College
Newburgh, NY06.2019
ASSOCIATES - Health Sciences & Nutrition
SUNY Broome Community College
Binghamton, NY06.2017
Skills
- Time Management
- Adaptability
- Customer Service
- Leadership
- Effective Communication
- Collaborative Problem Solving
- Inventory Management
- Sales
- Budgeting
- Event Planning
- Skilled in Prioritizing Multiple Tasks
- Detail-Oriented Mindset
- Customer Engagement
- Proven Sales Experience
Additional Information - Volunteer Experience
- Health for Haiti, Haiti, 100, Engaged in service projects at orphanages, hospitals, health clinics, and community centers., Helped install a water filtration system to provide clean water., Provided solar power installations., Built classrooms and provided science and arts education programs to children., Served patients at free medical and dental clinics.
- International Student Volunteer, Port Elizabeth, Mozambique, 80, Supported remedial teaching, afterschool sports program, and interaction with children in primary schools., Cleaned up arable land, built a community garden to increase food access., Assisted in food distribution programs.
Timeline
SERVER AND BARTENDER
Kevin's Restaurant
09.2024 - Current
Substitute Teacher
Sullivan West Central School District
09.2023 - Current
SERVER AND BAR MANAGER
The Local Table and Tap
05.2014 - 07.2024
DIETICIAN ASSISTANT
Garnet Health
SALES MANAGER
Silk Factory
ASSISTANT MANAGER
Silk Factory Cafe
BAR MANAGER
Silk Factory
SERVER
Ziatun
SERVER
Cosimos on Union
ASSISTANT MANAGER, HOST AND SERVER
Villa Roma Resort and Conference Center
HEALTH COACH CERTIFICATION CANDIDATE -
Institute for Integrative Nutrition
ASSOCIATES - Health Sciences
Orange County Community College
ASSOCIATES - Health Sciences & Nutrition
SUNY Broome Community College
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