Colleen Hamilton
Chicago,IL
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
38
38
years of professional experience
Work History
Case Aide
Lutheran Child And Family Services
Chicago, IL
10.1998 - Current
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
- Provided transportation for children and parents to and from visits and court.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
- Provided on-going support to resource parents through coaching and crisis intervention techniques.
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Organized activities for birth parents and children to strengthen child/parent bond.
Front Desk Coordinator
Mac Properties
Chicago, IL
11.2014 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct correct resident.
- Contacted maintenance department immediately to resolve resident issues.
Warehouse Employee
Skyway
Itasca, IL
06.1991 - 09.1998
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as [30] pounds.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated forklifts to transfer inventory to and from target destinations.
Education
Associate of Arts - Addiction Studies
Moraine Valley Community College
Palos Hills, ILBachelor of Arts - Christian Studies
Colorado Christian University
Denver, COSkills
- Teamwork and Collaboration
- Client and Family Interviews
- Client Home Visits
- Client Needs Assessment
- Implementing Client Care Plans
- Case Notes
- Diversity Understanding
Timeline
Front Desk Coordinator
Mac Properties
11.2014 - 12.2021
Case Aide
Lutheran Child And Family Services
10.1998 - Current
Warehouse Employee
Skyway
06.1991 - 09.1998
Associate of Arts - Addiction Studies
Moraine Valley Community College
Bachelor of Arts - Christian Studies
Colorado Christian University