Summary
Overview
Work History
Education
Skills
Timeline
Generic

COLLEEN SNOWMAN

Fort Myers,FL

Summary

Help assist account managers and account executives with day-to-day needs. Be able to move up to account manager in the future.

Experienced with managing client accounts and supporting project execution. Uses strong communication skills to ensure smooth client interactions and timely deliverables. Knowledge of problem-solving techniques and attention to detail to consistently improve client satisfaction and team efficiency.

Hardworking and methodical with excellent organizational and communication skills. Familiar with handling large accounts in fast-paced environments. Advanced proficiency in Epic and AMS360.

Proficient administrative team member well-versed in payment processing, correspondence management and sales. Offering five years of related experience and the desire to positively influence team efficiency, work accuracy, and overall productivity.

Overview

15
15
years of professional experience

Work History

Account Associate

Insurance Office of America
09.2024 - Current
  • Streamlined account management processes for improved efficiency and accuracy.
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Conducted competitive analysis research to stay informed about competitor offerings and strategized accordingly.
  • Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.



ASSISTANT ACCOUNT MANAGER

Brown & Brown Insurance
10.2020 - Current
  • Issuing certificates of insurance for liability and evidence of property. Processing renewal policies and making sure they are received by the clients. Assisting account executives with their day-to-day needs. Submitting endorsements to carriers and following up to make sure they’re complete. Answering phone calls from clients. Filing claims and following up for closure. Ensuring that actions protect the agency from claims of liability and errors and omissions and that all actions are handled professionally.

BAR MANAGER

The Ritz Carlton of Naples Beach Resort
09.2015 - 03.2020
  • Provide food and beverage service to hotel guest at a five-star level. Create new cocktails and drink menus. Keep bars well organized and surgically clean. Control inventory and liquor cost. Manage bar and provide training for new staff.

BARTENDER

Bahama Breeze
11.2010 - 09.2015
  • Mixing, garnishing and servicing alcoholic drinks according to company specification for guests at the bar and in the restaurant. Help guests be aware of and choose menu items, taking orders and providing a memorable experience. Keep the bar stocked and clean while always providing friendly service.

Education

Associate of Science - Business Management

Edison College
Fort Myers, FL
01.2011

Skills

  • Customer Service
  • Management
  • Communication
  • Training
  • Organization skills
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Customer relations
  • Microsoft Excel
  • Microsoft office

Timeline

Account Associate

Insurance Office of America
09.2024 - Current

ASSISTANT ACCOUNT MANAGER

Brown & Brown Insurance
10.2020 - Current

BAR MANAGER

The Ritz Carlton of Naples Beach Resort
09.2015 - 03.2020

BARTENDER

Bahama Breeze
11.2010 - 09.2015

Associate of Science - Business Management

Edison College

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