Developmental Psychology
Colleen Harley
Student
Hammond,IN
Summary
Hardworking, reliable, and enthusiastic with a plethora of skills in various fields. Focused on enhancing academic, physical and emotional development of young children. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Known for remaining poised and calm in busy environments.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Server
Texas Roadhouse
TINLEY PARK, IL
02.2022 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Provided exceptional service to high volume of daily customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
Cashier Assistant
Barnes And Noble College Bookstore
South Bend, IN
06.2022 - 07.2022
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Grocery Delivery Driver
Shipt
South Bend, IN
12.2020 - 02.2022
- Communicated with the customers if an item was not available and walked them through the substitution process.
- Listened to customer needs to identify and recommend best products and services.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Childcare Provider
Multiple Families
Granger, IN
06.2013 - 08.2021
- Created engaging, educational, and innovative games adapted for a child with learning difficulties.
- Consistently ensured children were fed, bathed, and put to bed before parents returned home.
- Assisted children with school homework, assigned reading, and other activities. Helped contribute toward student achieving honors award two years in a row.
Mary Kay Consultant
Mary Kay
South Bend, IN
12.2019 - 05.2020
- Provided personalized skincare recommendations to specifically target top concerns.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Processed payments, entering sales in register for prompt customer service.
Front Desk Receptionist
Beyond Zen Studio
Granger, IN
10.2019 - 12.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Input customer data into reservation software and made immediate updates to reflect room changes.
Education
High School Diploma -
Saint Joseph High School
South Bend, IN 08.2016 -
Bachelor of Science - Psychology
Purdue University NorthWest
Hammond, IN 08.2020 -
Skills
Emotional awareness
Advertising and marketing
Retail background
Interests
Counseling
Timeline
Cashier Assistant
Barnes And Noble College Bookstore
06.2022 - 07.2022
Server
Texas Roadhouse
02.2022 - Current
Grocery Delivery Driver
Shipt
12.2020 - 02.2022
Bachelor of Science - Psychology
Purdue University NorthWest
08.2020 -
Mary Kay Consultant
Mary Kay
12.2019 - 05.2020
Front Desk Receptionist
Beyond Zen Studio
10.2019 - 12.2019
High School Diploma -
Saint Joseph High School
08.2016 -
Childcare Provider
Multiple Families
06.2013 - 08.2021