Colleen Harper
Middleburg,FL
Summary
Proven Front Desk Coordinator at Clay Behavioral Health Center, adept in administrative support and customer service management. Excelled in staff supervision and EMR systems proficiency, enhancing operational efficiency and client satisfaction. Demonstrated leadership in streamlining front office operations, achieving significant improvements in service delivery and staff performance.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Clay Behavioral Health Center
03.2020 - Current
- Coordinate front desk customer service processes and procedures to ensure efficient operations of front desk. Oversees front desk staff of work performances. Provides assistance with all front desk duties as needed. Promotes excellent standard of customer service to all staff, clients and visitors. Maintain scheduled meeting and room assignments for Main Center. Train new staff on front desk procedures and operations. Maintains front desk policy and procedures. Abide by CBHC policies and procedures at all time for front desk management. In charge of scheduling all New Psychological Evaluations for Med Management department. Assist finance department in yearly financial assessments on clients. Assist Finance with any Co-Payments due and past balance due for clients and assist in collecting those. I do monthly safety checks on building to ensure staff and client safety. Maintained strict confidentiality when handling sensitive client information in accordance with company policies. Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills. Updated client records accurately and efficiently, ensuring data integrity within system. Scheduled appointments in computer system. Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors. Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Provided administrative support to management staff, contributing to overall office productivity. Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance. Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers. Contributed positively to workplace environment through friendly interactions with colleagues while promoting teamwork. Assisted in development of new operational procedures aimed at improving front desk efficiency. Verified patient demographic information, copied documentation and directed to provided information.
Admissions Assistant
Isle Health And Rehab
12.2019 - 03.2020
- Maintain daily contact with potential referral sources to include hospitals, physicians, case management for all incoming referrals for long term care and rehab patients. Served as a resource for family care planning. Participated in direct and indirect member care activities as well as quality improvement for patients and families. Functioned independently and posed a strong leadership in admissions department on a daily basis. Established a strong positive relationship with patients and families. Ran daily reports on Bed availability and patient Medicaid availability on all patients and reported to Corporate Headquarters.
Patient Account Specialist
Shands Starke Regional Medical Center
03.2017 - 12.2019
- Contributed to effective operation of front desk and admissions department. Scheduled and booked appointments, enter daily charges and payments. Greets patient, staff in a professional and timely manner upon check in and check out. Responsible for all check in and registering of patients for Emergency Room, Radiology, Laboratory. Comply with all HIPPA and and company policy. Complete all insurance verification with all patients. Verified all referrals for services. Responsible for cleaning, stocking of front desk area.
Education
Associate of Arts - Healthcare Administration
Keiser University
Fort Lauderdale, FL06.2006
Skills
- Administrative Skills
- Administrative Support
- Problem-solving skills
- Multi-Line Phone Systems
- Customer Service Management
- Office Administration
- Staff Management
- Schedule Management
- Staff Supervision
- Office Management
Timeline
Front Desk Coordinator
Clay Behavioral Health Center
03.2020 - Current
Admissions Assistant
Isle Health And Rehab
12.2019 - 03.2020
Patient Account Specialist
Shands Starke Regional Medical Center
03.2017 - 12.2019
Associate of Arts - Healthcare Administration
Keiser University
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