Colleen Hartley

Ramp Agent Supervisor

Southwest Airlines

09.2003 - Current

Conducted regular audits of safety procedures to identify areas for improvement and enhance overall workplace safety standards.
Managed personnel effectively, including hiring, training, evaluating performance, and resolving conflicts as needed.
Contributed to the development of long-term strategies for ramp services by providing valuable insights based on daily operational experiences.
Implemented effective communication protocols between ramp agents and other airport departments for better collaboration.
Enhanced safety measures for ground crews by conducting regular training sessions and equipment inspections.
Led cross-functional teams in developing innovative solutions for common challenges faced in the daily operations of a busy airport environment.
Provided feedback on performance metrics regularly which helped identify potential bottlenecks and areas requiring improvement.
Optimized aircraft turnaround time by coordinating efficient fueling, catering, cleaning, and boarding processes.
Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
Improved ramp operations by implementing efficient scheduling and team coordination.
Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
Ensured compliance with FAA regulations and company policies through diligent oversight of ramp agent activities.
Coordinated ground crew activities to complete objectives on schedule.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Deiced aircraft before takeoff for safety during inclement weather.
Trained new employees in areas such as safety procedures or equipment operation.