Colleen Hedtler
Franklin,Massachusetts
Summary
Dynamic and motivated leader with extensive experience in diverse fields, successfully managing teams of 8 to 15 employees. Proven track record of driving performance and fostering collaboration to achieve organizational goals. Adept at implementing effective strategies, enhancing team productivity, and ensuring high standards of quality and compliance. Seeking to leverage leadership skills to contribute to a forward-thinking organization.
Overview
11
11
years of professional experience
Work History
GMP Team Leader Manager
Thermo Fisher
12.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Recruitment and training
- Staff development and onboarding
Sr Site Specialist
Thermo Fisher
03.2022 - 12.2023
- Streamlined inventory management for improved efficiency and reduced waste.
- Streamlined inventory management, reducing downtime for clients awaiting parts.
- Supported inventory management through regular stock checks and accurate recordkeeping.
- Reduced lead times with proactive inventory management and accurate forecasting.
- Developed strong working relationships with clients, fostering trust and ensuring successful project outcomes.
- Maintained open lines of communication with clients throughout the project lifecycle, addressing concerns promptly to foster customer satisfaction.
- Streamlined project timelines through efficient resource allocation and scheduling.
Store Manager
Express
05.2021 - 03.2022
- Managed the scheduling, recruiting, hiring and training of new store employees
- Supervised employees to maintain goals to meet corporate objectives
- Managed store and daily cash deposits
- Trained and mentored all staff
- Responsible for staff scheduling
- Tracked sales performance
- Thrived in a highly challenging customer service environment.
Sales Lead Manager
Express
07.2020 - 05.2021
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Co-Managed a successful store environment and staff of 10+
- Managed visual execution, retail store operations.
Sales Associate
Express
10.2017 - 12.2019
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Engaged with customers to effectively build rapport and lasting relationships.
Real Estate Agent
Keller Williams
04.2014 - 01.2016
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties
- Negotiated contracts on behalf of clients
- Coordinated appointments to show marketed properties.
Education
High School Diploma -
Tri County Regional Vocational High School
Franklin, MA06.1996
Skills
- Problem-solving skills
- Creative merchandising
- Client service
- Recruiting
Assessments
- Customer Service, Proficient, 09/18
- Customer Focus & Orientation, Highly Proficient, 05/20
- Administrative Support, Highly Proficient, 02/20
- Scheduling, Highly Proficient, 06/20
- Sales: Influence & Negotiation, Proficient, 04/20
- Problem Solving, Highly Proficient, 02/20
- Numerical Reasoning Skills, Familiar, 02/20
- Supervisory Skills: Interpersonal Skills, Highly Proficient, 07/20
- Work Style: Reliability, Completed, 07/20
- Receptionist, Highly Proficient, 02/20
- Visual Merchandising, Proficient, 07/20
- Dental Receptionist Skills, Proficient, 05/20
- Early Childhood Development, Proficient, 03/20
- Verbal Communication, Highly Proficient, 02/20
- Food Service: Customer Situations, Proficient, 02/20
- Bartending, Proficient, 07/20
- Administrative assistant/receptionist, Expert, 09/21
Timeline
GMP Team Leader Manager
Thermo Fisher
12.2023 - Current
Sr Site Specialist
Thermo Fisher
03.2022 - 12.2023
Store Manager
Express
05.2021 - 03.2022
Sales Lead Manager
Express
07.2020 - 05.2021
Sales Associate
Express
10.2017 - 12.2019
Real Estate Agent
Keller Williams
04.2014 - 01.2016
High School Diploma -
Tri County Regional Vocational High School
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