Colleen Henderson
Geneva,IL
Summary
Dynamic Shift Manager at the Social Security Administration with a proven track record in staff motivation and training. Enhanced team performance through effective delegation and communication, while ensuring exceptional customer service. Skilled in decision-making and workplace safety, consistently improving operational efficiency and fostering a collaborative environment.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
26
26
years of professional experience
Work History
Shift Manager
Social Security Administration, SSA
03.2023 - 04.2025
- Assisted in managing daily operations to ensure efficient workflow and productivity.
- Learned safety protocols and maintained cleanliness standards in work area.
- Supported team members in executing tasks while fostering a collaborative environment.
- Adapted to changing priorities while maintaining focus on customer service excellence.
- Developed effective communication skills through interactions with diverse team members and customers.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Computer Operator
SSA
03.2022 - 03.2023
- Operated and monitored computer systems to ensure optimal performance and availability.
- Executed data entry and processing tasks with high accuracy to maintain system integrity.
- Assisted in troubleshooting software and hardware issues, resolving problems promptly.
- Conducted regular system backups to protect data and ensure recovery capabilities.
- Trained new staff on operational procedures, promoting adherence to best practices.
- Reacted calmly during times of highly stressed or emergency situations.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
Management Assistant
SSA
03.2004 - 03.2022
- Coordinated scheduling and logistics for executive meetings, enhancing operational efficiency.
- Streamlined communication between departments, fostering collaboration and information sharing.
- Trained new team members on administrative procedures, promoting consistency and best practices.
- Implemented process improvements that reduced administrative errors and enhanced workflow efficiency.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Developed and maintained filing systems, improving document retrieval times and organization.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
Mail Clerk
SSA
09.1999 - 03.2004
- Managed incoming and outgoing mail operations, ensuring timely processing and delivery.
- Operated mailing equipment, including postage machines and sorting systems.
- Trained new staff on efficient mail handling procedures and safety protocols.
- Streamlined sorting processes to enhance workflow efficiency and accuracy.
- Monitored inventory levels of mailing supplies, facilitating timely reordering.
- Collaborated with departments to coordinate special mailings and urgent deliveries.
- Implemented process improvements that reduced mail processing time significantly.
- Processed and organized incoming mail for distribution to appropriate departments.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
Skills
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
Decision-making
- Handling customer complaints
- Training and mentoring
- Customer service focus
- Employee training
Timeline
Shift Manager
Social Security Administration, SSA
03.2023 - 04.2025
Computer Operator
SSA
03.2022 - 03.2023
Management Assistant
SSA
03.2004 - 03.2022
Mail Clerk
SSA
09.1999 - 03.2004
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