Colleen Hesse
Administrative/Educational Support Specialist
701 Grand Blvd. Wauconda,IL
Summary
Compassionate, creative and kind office administrator with valuable experience in school district business practices, and conflict resolution. Currently seeking completion of a B.S. in Environmental Science with a minor in Education.
Overview
19
19
years of professional experience
Work History
Transportation Dispatch Secretary
Wauconda School District 118
02.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
- Cultivated positive relationships with staff and parents through jovial demeanor and excellent interpersonal skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing/emailing documents.
- Coordinated emergency responses, providing swift solutions to potential transportation challenges.
Administrative Assistant
Millburn Elementary School
04.2022 - 08.2022
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Bookkeeper
Warren Township High School
07.2018 - 04.2022
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained and processed invoices, deposits and money logs.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
Customer Service Representative
Madden Communications
06.2005 - 01.2013
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Skills
Relationship building
Workflow Optimization
Spreadsheet management
Customer and client relations
Conflict Mediation
Timeline
Transportation Dispatch Secretary
Wauconda School District 118
02.2023 - Current
Administrative Assistant
Millburn Elementary School
04.2022 - 08.2022
Bookkeeper
Warren Township High School
07.2018 - 04.2022
Customer Service Representative
Madden Communications
06.2005 - 01.2013