Colleen Hesse
Administrative/Educational Support Specialist
701 Grand Blvd. Wauconda,IL
Summary
Compassionate, creative and kind office administrator with valuable experience in school district business practices, and conflict resolution. Currently seeking completion of a B.S. in Environmental Science with a minor in Education.
Overview
19
19
years of professional experience
Work History
Transportation Dispatch Secretary
Wauconda School District 118
02.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
- Cultivated positive relationships with staff and parents through jovial demeanor and excellent interpersonal skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing/emailing documents.
- Coordinated emergency responses, providing swift solutions to potential transportation challenges.
Administrative Assistant
Millburn Elementary School
04.2022 - 08.2022
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Bookkeeper
Warren Township High School
07.2018 - 04.2022
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained and processed invoices, deposits and money logs.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
Customer Service Representative
Madden Communications
06.2005 - 01.2013
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Skills
Relationship building
Timeline
Transportation Dispatch Secretary
Wauconda School District 118
02.2023 - Current
Administrative Assistant
Millburn Elementary School
04.2022 - 08.2022
Bookkeeper
Warren Township High School
07.2018 - 04.2022
Customer Service Representative
Madden Communications
06.2005 - 01.2013
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