Colleen Hickey
Martin,United States
Summary
Dynamic leader with a proven track record at Luther Home of Mercy, enhancing resident satisfaction and staff efficiency through personalized care plans and effective communication. Skilled in emergency preparedness and crisis management, demonstrating adaptability and a professional demeanor. Achieved significant improvements in resident well-being and staff performance, fostering a collaborative and supportive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cottage Supervisor
Luther Home of Mercy
03.2021 - Current
- Enhanced resident satisfaction by implementing personalized care plans and conducting regular assessments.
- Improved staff efficiency through effective scheduling, delegation of tasks, and performance monitoring.
- Maintained a safe and supportive living environment for residents with thorough facility inspections and timely maintenance.
- Promoted a positive atmosphere among residents by organizing engaging activities and fostering open communication.
- Boosted staff morale with recognition programs, team-building events, and open-door communication policy.
- Evaluated staff performance regularly, providing constructive feedback and growth opportunities as needed.
- Championed a culture of teamwork within the cottage community, fostering collaboration among employees across various functions.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Mentored and coached staff to improve performance and interactions with residents.
- Assisted residents with basic hygiene and healthcare needs.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Organized entertaining recreational activities for home while staying within $Amount budget.
- Coordinated and managed volunteer activities for community service projects.
- Educated young people about strategies for driving discussions and promoting social changes.
- Tracked service activities and outcomes against outlined plans and goals.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
House Keeper / Direct Care Support
Luther Home of Mercy
11.2020 - 03.2021
- Promoted a safe working environment by enforcing safety guidelines and conducting regular inspections.
- Facilitated smooth transitions during shift changes, ensuring continuity of care for clients.
- Implemented quality improvement initiatives aimed at enhancing the level of service provided to clients.
EMT-Basic
Mercy Life Star
05.2015 - 09.2020
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Streamlined processes within the EMT team by initiating effective communication channels for better coordination between EMS professionals on scene.
- Prevented further injuries or complications by immobilizing patients correctly using splints, bandages, backboards, or other equipment as needed based on specific cases.
- Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
- Mitigated risks related to infectious diseases by adhering to strict infection control procedures during patient assessment, treatment, and transport.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Maintained accurate inventory records for ambulance supplies while ensuring timely replacement of expired or damaged items as needed for optimal preparedness during emergencies.
- Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined in the National Association of Emergency Medical Technicians Code of Ethics.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Performed medical assessments, including airway management and splinting of fractures.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Responded to calls swiftly, providing life-saving interventions.
- Assisted in removal of patients from hazardous or confined spaces.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient histories to assess and prioritize levels of care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered treatments in Type situations with accuracy, safety and speed.
- Administered CPR, oxygen and other life-saving medical treatments.
- Followed all safety protocols and took necessary precautions while providing care.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Handled patient transfers from one medical facility to another.
- Assessed medical conditions of patients in pre-hospital settings.
- Delivered emotional support to patients and families.
- Immobilized patient for placement on stretcher and ambulance transport.
- Collaborated with medical doctors and other healthcare professionals.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Observed patient behavior to report changes to medical personnel.
- Utilized communication devices to maintain contact with supervisors.
- Trained new EMTs on proper protocols and procedures.
- Conducted patient intake and triage procedures.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
Education
EMT Basic Certification - Public Services
09.2013
Skills
- Work Delegation
- Employee Performance Management
- Resident Documentation
- Safety Monitoring
- Exemplary communication skills
- Emergency Preparedness
- Professional relationships
- Crisis Management
- Staffing
- Activity Planning
- Resident support
- State Reporting Requirements
- Effective Communication
- Policy and procedure implementation
- Behavioral support
- Staff Supervision
- Supply Ordering
- Developmental Disabilities
- Documentation Management
- Community Outreach
- Professional Demeanor
- Decision-Making
- Attention to Detail
- Teamwork and Collaboration
- Reliability
- Active Listening
- Staff education and training
- Multitasking
- Task Prioritization
- Patient Assessment
- Time management abilities
- Analytical Thinking
- Continuous Improvement
- Professionalism
- Adaptability
- Interpersonal Skills
- Written Communication
- Emotional awareness
- Problem-solving aptitude
- Interdisciplinary Collaboration
- Time Management
- Problem-Solving
- Goal Setting
- Adaptability and Flexibility
- Documentation proficiency
- Team Collaboration
- Self Motivation
- Progress Evaluations
Accomplishments
Volunteer FF1/ EMT-B
Certification
CPR/First Aid
Cubmaster at LHM for individuals who are intellectually and developmentally challenged.
Wood Badge trained and certified by BSA ,
Timeline
Cottage Supervisor - Luther Home of Mercy
03.2021 - Current
House Keeper / Direct Care Support - Luther Home of Mercy
11.2020 - 03.2021
EMT-Basic - Mercy Life Star
05.2015 - 09.2020
Vanguard Vocational Training - EMT Basic Certification , Public Services
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