Colleen Holthus
Bothell,WA
Summary
Highly motivated and skilled esthetician with a passion for skincare and beauty. Proven ability to provide exceptional client experiences through personalized treatments. Meticulous attention to detail and a warm, engaging demeanor create a comfortable and inviting atmosphere for clients. Possesses strong entrepreneurial and leadership qualities, contributing positively to team dynamics and business success.
Overview
7
7
years of professional experience
Work History
Spa Manager
Sevid Beauty
Bellevue, WA
10.2023 - Current
- Managed daily operations of the day spa, coordinating and overseeing staff schedules.
- Conducted team meetings to review sales goals and customer service standards.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Planned special events such as promotional activities and product launches.
- Ensured adherence to health codes and safety regulations in the facility.
- Created marketing strategies to increase revenue from existing client base.
- Coordinated training programs for new employees on spa services, products, policies, and procedures.
- Supervised staff members in providing excellent customer service experiences.
- Resolved customer complaints promptly in a professional manner.
- Assisted with hiring process by conducting interviews with potential candidates.
- Organized monthly staff meetings to discuss upcoming promotions and initiatives.
Esthetician
Simply Flawless Beauty Co.
Monroe, WA
04.2022 - 10.2023
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Educated clients on proper skin care techniques according to individual needs.
- Kept detailed records of client visits, treatments performed, and product purchases.
Waxing Specialist
Waxing the City
Kirkland, WA
01.2022 - 04.2022
- Greeted customers and provided excellent customer service.
- Examined clients' skin condition prior to providing waxing services.
- Consulted with clients to determine desired results and recommended appropriate treatments.
- Performed waxing services on clients according to their individual needs including Brazilian, full body, bikini line, face, underarm and leg waxing.
- Maintained a professional environment in the waxing area by ensuring all supplies were stocked, clean, and organized.
- Provided aftercare instructions to ensure client satisfaction with treatment results.
- Developed positive relationships with clients to encourage repeat business.
Client Coordinator
Taylor Morrison Home Funding
Scottsdale, AZ
12.2019 - 01.2022
- Provided excellent customer service to clients and responded promptly to inquiries.
- Developed long-term relationships with clients by delivering superior service.
- Created detailed reports for senior management on client interactions and follow-up activities.
- Maintained accurate records of all client communications, including emails, phone calls, documents.
- Ensured that client queries were answered efficiently and in a timely manner.
- Analyzed customer feedback surveys to identify areas of improvement in services offered.
- Collaborated with other departments within the organization to resolve customer complaints quickly.
- Responded promptly to customers' requests via email or telephone.
Esthetics Student
The Skin And Makeup Institute
Peoria, AZ
07.2017 - 05.2018
- Conducted skin analysis to determine appropriate course of treatment for each client.
- Provided facials, waxing, and other skincare treatments to clients.
- Performed makeup application for special occasions and events.
- Maintained cleanliness of all spa equipment and supplies.
- Greeted customers, answered questions about services offered, and provided information about product ingredients.
- Ensured customer satisfaction by providing exceptional service throughout the entire visit.
- Recommended home care regimens based on individual needs of clients' skin types.
- Attended educational seminars to stay up-to-date with current trends in esthetics industry.
- Provided education to clients regarding proper skin care techniques, products, and lifestyle habits that support healthy skin.
- Created detailed records of client treatments including notes on products used during sessions.
Education
Certified Laser Technician - Laser Technician
National Laser Institute
Scottsdale, AZ08.2019
Esthetics
The Skin And Makeup Institute
Glendale, Arizona06.2019
High School Diploma -
Deer Valley High School
1997
Skills
- Consultations
- Outstanding client care
- Laser Certified
- Microdermabrasion treatments
- Chemical facial peels
- Make-up application
- Certified
- Sales background
Timeline
Spa Manager
Sevid Beauty
10.2023 - Current
Esthetician
Simply Flawless Beauty Co.
04.2022 - 10.2023
Waxing Specialist
Waxing the City
01.2022 - 04.2022
Client Coordinator
Taylor Morrison Home Funding
12.2019 - 01.2022
Esthetics Student
The Skin And Makeup Institute
07.2017 - 05.2018
Certified Laser Technician - Laser Technician
National Laser Institute
Esthetics
The Skin And Makeup Institute
High School Diploma -
Deer Valley High School
Similar Profiles
Dayana EscotoDayana Escoto
Social Media Marketing Intern at Inspired Beauty Brands - HASK BeautySocial Media Marketing Intern at Inspired Beauty Brands - HASK Beauty
Shadae N. GrahamShadae N. Graham
Sales Associate at Beauty Exchange Beauty SupplySales Associate at Beauty Exchange Beauty Supply
Aqeelah HasimAqeelah Hasim
Shift lead Sales associate at Beauty Plus (beauty supply)Shift lead Sales associate at Beauty Plus (beauty supply)
Jennifer HallmanJennifer Hallman
Registered Behavior Technician at Avery Behavior Consulting Inc.Registered Behavior Technician at Avery Behavior Consulting Inc.
Sriram IyerSriram Iyer
Delivery Project Manager (LAM Research) at Avanade (Accenture Subsidiary)Delivery Project Manager (LAM Research) at Avanade (Accenture Subsidiary)