Verified
This profile is verified using an email address.
Colleen Hurley
Canton,MA
Summary
Results-driven account manager specializing in commercial insurance and agency relationship management. Proven success in enhancing client satisfaction through efficient policy renewals and compliance resolution while collaborating with cross-functional teams to maintain operational excellence.
Overview
24
24
years of professional experience
Work History
Account Manager, Commercial Insurance.
Travelers Insurance
Braintree, Massachusetts
02.2008 - 11.2024
- Managed agency relationships to enhance client satisfaction and retention
- Oversaw book of business to ensure compliance with state non-renewal deadlines
- Coordinated policy renewals and updates to facilitate timely processing and minimize client disruptions
- Facilitated the review and approval of commercial lines insurance applications
- Resolved state Workers Comp discrepancy issues to maintain compliance and support insured business
- Utilized MA DMV systems to retrieve driving records
Customer Service Representative
OneBeacon Insurance
Canton, MA
09.2003 - 02.2008
- Acted as the primary contact for handling difficult customer interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer billing inquiries and discrepancies promptly, enhancing accuracy.
- Streamlined billing procedures through collaboration with cross-functional teams.
- Reviewed contracts to ensure consistent application of billing terms.
- Trained new staff on billing processes and software utilization effectively.
- Moved to the Licensing department to support agency compliance efforts.
Operations Team Lead
Fidelity Investments - Corporate Office
Boston, MA
09.2000 - 09.2003
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with various teams to reach objectives.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assessed customer needs quickly and accurately.
Education
Accounting
Burdett School
Boston, Massachusetts05-1986
Some College (No Degree) - Liberal Arts and Sciences
UMASS Boston
Boston, MA06-1984
Skills
- Policy coordination
- Policy renewals
- Policy endorsements
- Compliance management
- Regulatory compliance
- Compliance resolution
- Risk assessment
- Agency management
- Customer management
- Contract review
- Cross-functional teamwork
- Problem resolution
- Communication effectiveness
- Strategic account planning
Timeline
Account Manager, Commercial Insurance.
Travelers Insurance
02.2008 - 11.2024
Customer Service Representative
OneBeacon Insurance
09.2003 - 02.2008
Operations Team Lead
Fidelity Investments - Corporate Office
09.2000 - 09.2003
Accounting
Burdett School
Some College (No Degree) - Liberal Arts and Sciences
UMASS Boston