Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Ikenberry

Moseley,VA

Summary

Accomplished Supervisor of Billing at McGuireWoods, adept in streamlining invoice processing and enhancing team productivity through effective leadership and strategic decision-making. Demonstrated expertise in billing systems and software, coupled with exceptional team development skills, significantly improved financial reporting accuracy. Achieved a notable reduction in payment errors, underscoring a commitment to precision and customer satisfaction. Veteran Billing Supervisor bringing [Number] years of experience and familiarity with [Type] organizational needs. Versed in solving both simple and complex problems with resourceful and adaptable approach. Talented Billing Supervisor proficient in daily accounts receivable operations, collections, and reporting. Open and clear communicator with consistent approach to reviewing and improving processes. Adept at maximizing productivity across [Number]-year history of career success. Expert Billing Supervisor successful at operating department efficiently. Knowledgeable about invoicing, payment processing and account reconciliations. Accounts receivable expertise and [Number] years of experience in billing and payments. Detail-oriented and methodical [Job Title] offering [Number] years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Precise Office Administrator with [Number] years of experience. Expert in [Software] and [Type] protocols with training in [Area of expertise]. Distinguished history of decreasing office spending while increasing functionality. Organized simultaneous office functions and direct administrative personnel to meet needs of [Type] professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Supervisor of Billing

McGuireWoods
07.2006 - Current
  • Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
  • Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
  • Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.
  • Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
  • Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
  • Ensured compliance with industry regulations by staying up-to-date on relevant changes and adjusting internal procedures accordingly.
  • Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
  • Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
  • Boosted cash flow by identifying areas for improvement in payment terms enforcement and initiating corrective actions as needed.
  • Performed account reconciliations and resolved variances.
  • Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
  • Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
  • Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures.
  • Oversaw financial operations, producing invoices, processing payments and preparing deposits.
  • Streamlined invoice processing for timely payments by enhancing the tracking system and automating data entry tasks.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Interceded between employees during arguments and diffused tense situations.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Completed bi-weekly payroll for [Number] employees.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Kept high average of performance evaluations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Monitored front areas so that questions could be promptly addressed.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Developed and maintained billing procedures to make timely payments.
  • Worked with multiple departments to check proper billing information.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Negotiated with customers regarding payment arrangements when necessary, balancing firmness with empathy to maintain positive relationships without sacrificing revenue collection targets.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Improved billing accuracy by implementing systematic audits and updating procedural manuals.
  • Implemented and maintained a comprehensive billing database, ensuring accurate data storage for easy retrieval and analysis.
  • Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Proactively identified potential bottlenecks in the billing process, implementing solutions that increased overall operational efficiency.
  • Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
  • Participated in interdepartmental initiatives aimed at streamlining workflows across various functions, resulting in more efficient resource allocation and improved overall business performance.

Team Leader of Billing

McGuireWoods
11.2004 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment to build team of top performers.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Optimized resource allocation to maximize overall team output while minimizing costs.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Observed packing operations to verify conformance to specifications.
  • Created and managed project plans, timelines and budgets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Billing Specialist

McGuireWoods
03.2003 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Developed and maintained billing procedures to make timely payments.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
  • Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
  • Improved billing accuracy by implementing a streamlined invoicing process.
  • Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
  • Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
  • Streamlined interdepartmental communication to accelerate resolution of overlapping or unclear charges on client accounts.
  • Continuously updated billing policies and procedures, ensuring that the department remained agile in response to evolving business needs.
  • Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Audited and corrected billing and posting documents for accuracy.
  • Maintained accurate records of customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Utilized various software programs to process customer payments.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
  • Reconciled accounts receivable to general ledger.
  • Created improved filing system to maintain secure client data.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Processed vendor and supplier payments on weekly basis.
  • Encoded and canceled checks using bank machines.

Education

MBA - Human Resources Management

Strayer University
Washington, DC
06.2008

Bachelor of Arts - English/Linguistics

Old Dominion University
Norfolk, VA
12.2001

Skills

  • Team Development
  • Reporting skills
  • Strategic Decision-Making
  • Technical knowledge
  • Reporting Requirements
  • Billing systems and software
  • Customer Engagement
  • Month-end closing procedures
  • Invoicing proficiency
  • Research and due diligence
  • Fiscal reporting
  • Workflow Planning
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking and Organization
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Customer Service Management
  • Relationship Building
  • Phone and Email Etiquette
  • Microsoft Office
  • Employee Supervision
  • Team building
  • Handling Complaints
  • Leadership Development

Timeline

Supervisor of Billing

McGuireWoods
07.2006 - Current

Team Leader of Billing

McGuireWoods
11.2004 - Current

Billing Specialist

McGuireWoods
03.2003 - Current

MBA - Human Resources Management

Strayer University

Bachelor of Arts - English/Linguistics

Old Dominion University
Colleen Ikenberry