Colleen Jones
San Tan Valley,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Office Manger
Graduation Solutions
Mesa, AZ
09.2018 - 01.2024
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Used judgment and initiative in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
- Reviewed files and records to obtain information and respond to requests.
- Managed office inventory and placed new supply orders.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
Education
Some College (No Degree) - Business Administration
BYU Idaho Pathway Program
OnlineSkills
- Administrative Support
- Contract Administration
- Employee Supervision
- Staff Management
- Inventory Control
- Office Management
- Staff hiring
- Workforce Management
- Compliance Monitoring
- Policy Development
- Supply Management
- Data Entry
- Team Supervision
- Performance Improvement
- Information Protection
- Organizational Skills
- Administrative Oversight
- Event Coordination
- Workflow Optimization
- Workflow Planning
- Office Administration
- Scheduling
- Relationship Building
- Scheduling and calendar management
- Staff Training
- Policy Implementation
- Conflict Management
- Training and coaching
- Training and development
Timeline
Office Manger
Graduation Solutions
09.2018 - 01.2024
Some College (No Degree) - Business Administration
BYU Idaho Pathway Program
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