Colleen Joyce
Cleveland,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
General Manager
Judds City Tavern
01.2023 - Current
- Provided each guest with excellent customer service, while building rapport and repeat customers.
- Handled high volume customers in a fast-paced environment.
- Managed and evaluated workflow and productivity, developing new corrections and improvements.
- Maintained familiarity with latest in mixology, bar equipment and software, and safety and sanitation standards.
- Managed social media promotion and inquiries, while increasing engagement by 22%.
- Hired, trained, and managed team of 10.
- Worked one-on-one with vendors and suppliers.
- Reviewed and maintained all vendor contracts, equipment, online software, and supply inventory.
- Handled booking and promotion of weekly entertainment, such as comedy and trivia, special events, and live music.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data using Toast POS.
Bartender
Judds City Tavern
01.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, stocking, and cleaning.
- Followed local and state alcohol laws.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Bartender
The Winchester Music Tavern
01.2020 - 01.2021
- Served high customer volumes during special events and concerts.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Managed bar inventory, restocked supplies, and worked with vendors to order product.
Bartender
Frank And Tony's
08.2018 - 01.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Worked with high volume customers, up to 100 per day.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Mentor High School
Mentor, OH05.2015
Skills
- Customer Service
- Training and Development
- Effective Communication
- Time Management
- Marketing
- Leadership
- Payroll
- Stress Resistance
- Cost Analysis and Savings
- Sales Promotion
Timeline
General Manager
Judds City Tavern
01.2023 - Current
Bartender
Judds City Tavern
01.2021 - Current
Bartender
The Winchester Music Tavern
01.2020 - 01.2021
Bartender
Frank And Tony's
08.2018 - 01.2020
High School Diploma -
Mentor High School
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