Colleen Karrrick
Arvada,CO
Summary
Provide employer with proven knowledge and skills while giving excellent customer service by being courteous, honest and empathetic. Quick learner with good multitasking skills and exceptional work ethic. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and customers. Outgoing and energetic, with strong verbal and written communication skills. Conversational abilities in American Sign Language. Dedicated to creating a positive work environment through integrity in addition to being a devoted team member. Committed to furthering education and seeking knowledge through hands-on experience.
Overview
33
33
years of professional experience
Work History
Server Trainer
Red Robin
Lakewood, CO
05.2004 - 06.2022
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
Server/bartender
The Armadillo
Littleton , CO
08.1990 - 09.2003
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Operations Supervisor
Hilton Garden Inn
Parker, CO
08.2001 - 05.2003
- Monitored supply chain and managed logistics functions for company.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Education
Associate of Science - American Sign Language Interpreting
Front Range Community College
Westminster, CO05.2009
Skills
- Orientation and Onboarding
- Guest Relations Management
- Team Exercises
- Cash handling
- Creating connections with guests
- Price Checks
- Handle Stressful Situations
- Food Safety Regulations
- Answering Questions
- Bagging Groceries
- Safety Procedures
- Company Guidelines
- Inspecting Equipment
- Safe handling procedures
- Dining area maintenance
- High-volume dining
Accomplishments
Team member of the month twice within 10 months: 2016 and 2017
Languages
american sign language
Native or Bilingual
Spanish
Limited Working
Timeline
Server Trainer
Red Robin
05.2004 - 06.2022
Operations Supervisor
Hilton Garden Inn
08.2001 - 05.2003
Server/bartender
The Armadillo
08.1990 - 09.2003
Associate of Science - American Sign Language Interpreting
Front Range Community College
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