Colleen Keister
Phoenix,AZ
Summary
Detail-oriented associate with proven adaptability and problem-solving skills. Experienced in optimizing processes and ensuring timely delivery of goods. Committed to enhancing team collaboration and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon Warehouse Associate
Phoenix, AZ
07.2023 - 04.2026
- Operated material handling equipment to efficiently move products across warehouse.
- Collaborated with team members to optimize picking and packing processes.
- Assisted in loading and unloading shipments, ensuring timely delivery of goods.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Shift Manager
McDonald's
Glendale, AZ
09.2022 - 05.2023
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored team members on food safety and customer service protocols.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Promoted a positive work environment through open communication and constructive feedback.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
Order Picker
Stitch Fix
Phoenix, AZ
11.2020 - 10.2022
- Conducted regular quality checks on picked items to maintain high standards.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Receptionist/Tax Preparer
Jackson Hewitt Tax Svc
Phoenix, AZ
12.2016 - 11.2020
- Managed front desk operations to ensure seamless customer service experience.
- Coordinated appointment scheduling and maintained organized records for client consultations.
- Responded to inquiries and resolved issues, enhancing client satisfaction and retention.
- Supported tax preparation process by collecting necessary documentation from clients.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05-2013
Skills
- Attention to detail
- Problem-solving
- Team collaboration
- Telephone skills
- Data entry
- Appointment scheduling
- Customer/Client relations
Timeline
Warehouse Associate
Amazon Warehouse Associate
07.2023 - 04.2026
Shift Manager
McDonald's
09.2022 - 05.2023
Order Picker
Stitch Fix
11.2020 - 10.2022
Receptionist/Tax Preparer
Jackson Hewitt Tax Svc
12.2016 - 11.2020
High School Diploma -
Trevor Browne High School