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Colleen Kelly
Van Nuys,CA
Summary
I am seeking a competitive and challenging environment where I can utilize my extensive healthcare experience and establish an enjoyable career for myself
Overview
19
19
years of professional experience
Work History
Administrative Assistant Pediatric Surgery LACH
Randstad Office Professionals
City of Los Angeles, CA
10.2021 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled client appointments and verified patient information updating as needed.
Patient Services Representative
Radnet Management
Santa Monica, CA
08.2018 - 11.2019
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Review Administrative Assistant
Anthem Blue Cross
Newbury Park, CA
08.2004 - 08.2012
- Reviewing investigational codes and sending them to the PCR for review then closing out the case in the system
- Providing a wide variety of administrative support to 30 nurses
- Generated reports and typed letters in Word
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Grievance and Appeals Administrative Assistant
Anthem Blue Cross
Woodland Hills, CA
03.2003 - 08.2004
- Generated reports and typed letters in Word to members maintaining DMHC and DOI regulations
- Performed various technical duties such as information gathering, requesting medical record's from physicians for cases being worked
- Processed claim information into system
- Provided administrative support to 12 nurses
Education
Associate of Arts - Photojournalism
Los Angeles City College
Los Angeles, CASkills
- Great time management skills
- Multi-tasker
- Ability to identify problems and develop creative suggestions
- Flexible & Adaptable
- Data entry
- Administrative tasks
- Administrative leadership
Timeline
Administrative Assistant Pediatric Surgery LACH
Randstad Office Professionals
10.2021 - 12.2021
Patient Services Representative
Radnet Management
08.2018 - 11.2019
Medical Review Administrative Assistant
Anthem Blue Cross
08.2004 - 08.2012
Grievance and Appeals Administrative Assistant
Anthem Blue Cross
03.2003 - 08.2004
Associate of Arts - Photojournalism
Los Angeles City College
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