Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colleen Kelly Waldemer

St Petersburg

Summary

Healthcare professional specializing in patient relations, recognized for exceptional productivity and efficient task execution. Expertise in conflict resolution, patient advocacy, and health information privacy. Strong communication and problem-solving skills drive enhanced patient satisfaction and support healthcare goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Coordinator/Assistant

Verve Medical
Manhattan
06.2020 - Current
  • Describe available treatments
  • Obtain patients medical history
  • Schedule patients for follow up treatment
  • Obtain before and after photos for patients records
  • Produce videos and photos for social media content
  • Quoting and collecting fees
  • Assist physician with injections
  • Stock labs and order supplies
  • Maintain all standard of Care for current COVID 19 protection

Fee Based Senior Associate

Raymond James
St Petersburg
04.2018 - 08.2019
  • Coordinate travel arrangements for executives and supervisors
  • Party planning and organization
  • Establish new client accounts
  • Money and stock movement
  • Incepting multiple accounts daily
  • Use of RJ Access, Managed Ops, Citrix, and SIS systems
  • Performs a variety of operational procedures within the department
  • Answers calls and questions regarding fee-based accounts
  • Researches and provides resolution on advanced and more complex business issues
  • Serves as a back-up in cross-functional responsibilities during

Medical Assistant III and Medical Office Representative

Baycare Health
St Petersburg
06.2013 - 04.2018
  • Assisted with diagnostic testing by collecting and packaging biological specimens for laboratory analyses
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests
  • Checked patients in, verified insurance information, new patient forms, scheduled appointments
  • Led patients to exam rooms, and prepared patients for physician by explaining process
  • Performed routine tests such as urine dip stick, vision and hearing tests
  • Prepared prescription refill requests on behalf of physician to prevent lags
  • Continuity of care by accurately and completely communicating patient status to fellow caregivers
  • Collecting payments and assisting in delivery of quality healthcare
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions
  • Scheduled surgeries by making arrangements with surgical center and medical clearances
  • Scheduled appointments for patients via phone and in person
  • Partnered with healthcare and administrative staff to create patient-centered home

Front Desk Supervisor

West Coast Musculoskeletal Institute
Brooksville
03.2009 - 05.2013
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team
  • Delivery of exceptional patient care by evaluating workflows and facilitating positive changes
  • Maintained facility documents and records, maintaining accuracy while managing sensitive data
  • Drove process, efficiency and quality improvements, resulting in 70% increase in patient discharge times
  • Communicated with patients with compassion while keeping medical information private
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
  • Worked closely with HR business partners to facilitate year-end talent reviews

Customer Service Representative/Sales

CareMax Medical Resources
Tampa
10.2007 - 03.2009
  • Managed customer complaints and rectified issues to complete satisfaction
  • Built relationships with long-term clients through individualized and outstanding customer service
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
  • Confirmed data by verifying name and payment information and clearly communicating costs and fees to patients
  • Handled payment processing duties and provided customers with receipts and proper bills and change
  • Engaged directly with clients to fulfill requests, resolve conflicts

Education

Bachelor's - Psychology

University of South Florida
Saint Petersburg
06.2023

Associate of Arts - Business Administration

St Petersburg Community College, Webster College
St Petersburg
05.2019

Skills

  • Microsoft Office proficiency
  • EMR systems expertise
  • Immunization administration
  • Insurance coordination
  • Meeting facilitation
  • Supervisory skills
  • Phone triage
  • Inventory auditing
  • Vendor relations
  • Records management
  • Technical support
  • Performance improvement
  • Scheduling efficiency
  • Client relationship management
  • Administrative support
  • Data entry

Certification

Medical Assistant certified, OSHA, CPR and HIPAA certified

Timeline

Patient Coordinator/Assistant

Verve Medical
06.2020 - Current

Fee Based Senior Associate

Raymond James
04.2018 - 08.2019

Medical Assistant III and Medical Office Representative

Baycare Health
06.2013 - 04.2018

Front Desk Supervisor

West Coast Musculoskeletal Institute
03.2009 - 05.2013

Customer Service Representative/Sales

CareMax Medical Resources
10.2007 - 03.2009

Bachelor's - Psychology

University of South Florida

Associate of Arts - Business Administration

St Petersburg Community College, Webster College

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