Summary
Overview
Work History
Education
Certification
Timeline
Generic

Colleen Kent

Binghamton,NY

Summary

Focused 911 Dispatcher and Paramedic bringing 5 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field, as well as providing quality care to patients in Emergency situations. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Emergency Medical Dispatcher

Superior Ambulance Service Inc.
Binghamton, NY
02.2018 - Current
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Monitored switchboard and dispatched emergency services.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Executed proficiency in digital telephone systems.
  • Determined which cases required further interventions and contacted the Director for further assistance.
  • Carried out multiple fire dispatch assignments in city region, monitoring communications in case crews needed backup.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.

Paramedic

Superior Ambulance Service Inc.
Binghamton, NY
04.2016 - Current
  • Adhered to all protocols and procedures to maintain safety of patients and paramedic crew.
  • Remained level-headed and proactive during emergency situations.
  • Responded quickly to medical emergencies to promote best possible health outcomes.
  • Administered CPR and other life-saving techniques on patients in cardiac arrest.
  • Explained each step of treatment to conscious patients to reduce fear and invoke calm.
  • Obtained details regarding patient by questioning family members and bystanders.
  • Assessed emergency situations and prioritized medical care for patients.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Managed care in field and in-transit, including performing standard testing and administering necessary medication.
  • Loaded patients into ambulances in preparation for transport to nearest medical center.
  • Treated patients suffering from variety of illnesses and ailments, including heart attacks, strokes, motor vehicle accident injuries and mental health emergencies.
  • Documented all care provided to patients into PCR reports for submission.
  • Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Cleaned wounds and applied gauze and bandages to prevent infection.

Receptionist and Accounts Receivable Manager

Vingelis and Lee Family Dental
Johnson City, NY
02.1996 - 02.2019
  • Utilized daily audit information to update aging reports.
  • Upheld strict quality and accuracy standards through daily process adjustments.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
  • Resolved invalid or unauthorized deductions by following pending deductions procedures.
  • Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts.
  • Generated financial statements and reports detailing accounts receivable status.
  • Received and input receivables payments in compliance with internal financial procedures.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Completed daily accounts receivable ledger reconciliations.
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
  • Produced accurate and compliant financial statements, reports, documentation and budget frameworks.
  • Organized financial information and modeled data for trend forecasting.
  • Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
  • Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Education

Some College (No Degree) - Animal Care Technology

BOCES-Broome County
Binghamton, NY

Some College (No Degree) - Paramedicine

SUNY Broome Community College
Binghamton, NY

Certification

Emergency Medical Dispatcher Certification

Timeline

Emergency Medical Dispatcher

Superior Ambulance Service Inc.
02.2018 - Current

Paramedic

Superior Ambulance Service Inc.
04.2016 - Current

Receptionist and Accounts Receivable Manager

Vingelis and Lee Family Dental
02.1996 - 02.2019

Some College (No Degree) - Animal Care Technology

BOCES-Broome County

Some College (No Degree) - Paramedicine

SUNY Broome Community College

Emergency Medical Dispatcher Certification

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