Colleen Kerr
East Falmouth,MA
Summary
Enthusiastic Theraputic Training and Support Specialist with a strong desire to help adolescents strengthen and improve family relationships while adding joy to their lives. Eager to continue my education in counseling and apply learned skills in my field.
Overview
5
5
years of professional experience
Work History
Therapeutic Training and Support Specialist
Child And Family Services Agency
Hyannis, MA
12.2023 - Current
- Provided goal-oriented and structured therapy on referral issues for families that help meet their needs.
- Participated in weekly case conferences with other clinicians to discuss progress of clients' treatment plans.
- Met regularly with clients to review progress towards established goals and objectives.
Front Desk Representative
Ophthalmic Consultants of Boston
Falmouth, MA
08.2023 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
Customer Service Specialist
Pro Ambitions Hockey, Inc.
Falmouth, MA
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized Microsoft Excel to analyze revenue for specific products.
- Navigated our Amazon Seller Central account to manage our inventory
Respite Care Provider
University of Massachusetts Amherst
Amherst, MA
02.2021 - 05.2022
- Assisted children in development of social, communication and problem-solving skills.
- Communicated with parents about daily activities and any concerning behaviors.
- Managed challenging behaviors using de-escalation techniques according to established protocols.
Academic Peer Mentor
Falmouth High School
Falmouth, MA
09.2018 - 05.2019
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
- Participated in regular team meetings with fellow peer mentors to share best practices and discuss challenges faced by mentees.
- Provided mentorship and supervision to students, giving advice on study skills and helping with learning problems.
Education
Bachelor of Science - Psychology
University of Massachusetts Amherst
Amherst, MA02.2023
Skills
- Family Therapy
- Safety Planning
- Client Advocacy
- Clinical Supervision
Timeline
Therapeutic Training and Support Specialist
Child And Family Services Agency
12.2023 - Current
Front Desk Representative
Ophthalmic Consultants of Boston
08.2023 - Current
Customer Service Specialist
Pro Ambitions Hockey, Inc.
11.2022 - Current
Respite Care Provider
University of Massachusetts Amherst
02.2021 - 05.2022
Academic Peer Mentor
Falmouth High School
09.2018 - 05.2019
Bachelor of Science - Psychology
University of Massachusetts Amherst
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