Colleen Kuchinski
Laurel,MD
Summary
Proven Billing Specialist at RMHN, adept in data entry and HIPAA compliance, significantly improved cash flow by enhancing collections processes. Expert in fostering customer engagement and satisfaction, demonstrated through successful collaboration across departments and resolving billing inquiries efficiently. Achieved notable improvements in client relationships and operational efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Billing Specialist
RMHN
08.2022 - Current
- Worked with multiple departments to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Front End Supervisor
HOP THIEF TAP HOUSE
12.2019 - 07.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Hotel Front Desk Supervisor
Hampton Inn By Hilton
06.2017 - 01.2019
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
Education
High School Diploma -
Bridger High School
Bridger, MT05.1993
Skills
- Data entry proficiency
- HIPAA Compliance
- Customer Engagement
- Collections
- Customer Service
- Payment Collection
- Customer service support
- Payment Processing
- Collections processing
- Payment Transactions
- Customer Contact
Timeline
Billing Specialist
RMHN
08.2022 - Current
Front End Supervisor
HOP THIEF TAP HOUSE
12.2019 - 07.2022
Hotel Front Desk Supervisor
Hampton Inn By Hilton
06.2017 - 01.2019
High School Diploma -
Bridger High School
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