Colleen Larkin
Boca Raton,FL
Summary
Accomplished Store Manager at REI Co-op, driving a 10% increase in employee engagement and achieving top customer satisfaction scores. Expert in budgeting and team leadership, I excel in optimizing store operations and fostering a culture of care, evidenced by a 96% positive employee well-being feedback.
Overview
12
12
years of professional experience
Work History
Store Manager
REI Co-op
06.2020 - Current
- Maintained a high level customer experience with a customer satisfaction score that remains top 3 in Coastal South
- 10% growth of Employee engagement via annual survey over previous 2 years
- Maintained a high level customer experience with a customer satisfaction score that remains #1 YTD in Coastal South District and #19 in the Co-op
- Gained leadership in the Coast South for Master Card Applications sitting at # 3 in the district and # 85 in the Co-op
- 2.5 year average employee retention rate with a 96% " my people leader cares about my well being" in the annual employee engagement survey
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Sales Manager
REI Co-op
08.2017 - 05.2020
Sales Lead
REI Co-op
03.2016 - 08.2017
East Coast Territory Manager
Chuck Lathem Associates
02.2014 - 03.2016
Regional Aquatics Sales Manager
Care-a-lot Pet Supply
10.2012 - 02.2014
Education
Bachelor of Science - Marine Conservation
Old Dominion University
Norfolk, VABachelor of Science -
University of Hawaii At Manoa
Honolulu, HIAssociate of Science -
Tidewater Community College
Norfolk, VASkills
Budgeting, Payroll, Timekeeping and Scheduling
Team Leadership and Employee performance tracking
Conflict management
Mentorship, training and education
Visual Merchandising and Store layout optimization
Customer relations and Complaint resolution
Project management and Event forecasting
Inventory and Asset protection management
Affiliations
- Chesapeake Bay Foundation
- Elizabeth River Project
- Trout Unlimited
- Foothills Trail Conservancy
- Florida Trail Association
Additional Information
My work-life-balance consist of time with my family and exploring the outdoors with my 3 year old son. As a family we explore every thing from the lakes and oceans to streams and mountains. Instilling a love and connection to the outdoors is what brings me joy.
Timeline
Store Manager
REI Co-op
06.2020 - Current
Retail Sales Manager
REI Co-op
08.2017 - 05.2020
Sales Lead
REI Co-op
03.2016 - 08.2017
East Coast Territory Manager
Chuck Lathem Associates
02.2014 - 03.2016
Regional Aquatics Sales Manager
Care-a-lot Pet Supply
10.2012 - 02.2014
Bachelor of Science - Marine Conservation
Old Dominion University
Bachelor of Science -
University of Hawaii At Manoa
Associate of Science -
Tidewater Community College