Colleen Linder

• Effectively managed high volume call center, addressing customer inquiries, coordinating between sales, service, management and sales teams.
• Enhanced customer & co-workers experience by managing front office operations efficiently, professionally and with empathy.
• Showcase inventory through professional photography and web uploads, enhancing online presence and sales leads.

Efficiently closed sales maintaining professionalism and efficiently under pressure via conducting detailed puppy and family assessments based on lifestyle, motivation, and special needs to provide a well suited match with urgency.

• Assisted customers with timely responses via phone, web cam and in-person interactions.
• Resolved issues quickly and effectively, demonstrating empathy and understanding through active listening, conflict resolution, and effective communication skills.

Exceeded sales targets consistently closed deals with effective management of leads earning Top 1% Sales Representative status. Boosted revenue sales and expanded market reach by developing targeted campaigns and engaging market content for social media platforms and website to grow network.

• Utilized CRM and internal systems to manage leads, follow-ups, and conversions effectively.
• Increased sales revenue by implementing strategic marketing plans and fostering strong relationships to hit target goals with execution by using sales strategies to convert internet leads into closings. Ranked top 1% Sales Representative in company