Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Littleford

Taylorsville,Utah

Summary

Professional office support specialist with extensive experience at Colonial Property Management, excelling in customer service and data organization. Known for meticulous attention to detail & excellent organizational skills and strong communication. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

16
16
years of professional experience

Work History

Administrative Assistant to Community Managers

Colonial Property Management
02.2018 - 01.2025
  • Transcribed Board meeting minutes and Member's annual meeting minutes from hand written notes and audio recordings, prepared Agendas, To Do Lists and letters.
  • Completed Annual Registrations, Registration Filing Addendums, Reserve Study Summary Forms, etc. for submission to the Nevada Real Estate Division Ombudsman's office.
  • Assisted with preparing Annual Budgets.
  • Assisted with developing Resolutions and Rules & Regulations.
  • Assisted with research of NRS 116, CC&R's and Bylaws.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate minutes and forms with diligent database management for vital company information.
  • Assisted the accounting department by forwarding invoices to Board members and following up when needed.

Supervising Community Association Manager

Colonial Property Management
10.2008 - 02.2018
  • Responsible for the day-to-day operations of the communities assigned to me including, enforcing community rules, maintaining common areas, communicating with residents, board members & developers, managing/coordinating & attending Board meetings, managing finances, overseeing vendors requiring skills in financial management, conflict resolution, strong communication, administrative tasks and a deep understanding of HOA regulations, Nevada Revised Statutes 116 and legal compliance.
  • Excellent verbal and written communication skills to effectively interact with homeowners, board members, vendors & contractors through meetings and workshops.
  • Managed budgets, tracked expenses, managed invoices for multiple communities, ensuring financial stability and proper allocation of funds for each community.
  • Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
  • Built positive relationships with residents, addressing concerns promptly and providing excellent customer service.
  • Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
  • Identified issues within the community by analyzing situations and/or conflicts and finding effective solutions to maintain smooth operations.
  • Extensive understanding of HOA laws & regulations and legal compliance to ensure proper decision making.
  • Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
  • Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
  • Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
  • Negotiated contracts with vendors and utility companies.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
  • Secured pool and fitness facility maintenance, landscaping and waste removal.
  • Prepared accurate and thorough meeting minutes as well as required forms for submission to the Nevada Real Estate Division's Ombudsman's office.
  • Organized successful community events to foster a sense of unity among residents within various neighborhoods managed.
  • Evaluated and recommended improvements to community amenities, enhancing overall resident satisfaction and property values.
  • Conducted monthly compliance inspections of the exterior of units and properties as a whole.
  • Kept properties in compliance with local, state, and federal regulations.
  • Provided emergency 24-hour on-call service for residents and board members for emergency issues such as water line breaks.

Education

No Degree - Business Management

Cal State Dominguez Hills
Carson, CA

High School Diploma -

St. Bernard's High School
Playa Del Rey, CA
06-1982

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Customer relations
  • Critical thinking
  • Strong problem solver
  • Professional communication
  • Dedicated team player
  • Verbal communication
  • Data organization
  • Deadline oriented
  • Professional and mature
  • Calendar management
  • Invoice processing
  • Meticulous attention to detail
  • Document management

Timeline

Administrative Assistant to Community Managers

Colonial Property Management
02.2018 - 01.2025

Supervising Community Association Manager

Colonial Property Management
10.2008 - 02.2018

No Degree - Business Management

Cal State Dominguez Hills

High School Diploma -

St. Bernard's High School

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Colleen Littleford