Colleen M Lofgren
Virginia Beach,United States
Summary
Diligent professional with background in social services focused on advocacy and client support. Training and Development Specialist and United States Navy Veteran with more than 20 years of proven experience in program presentation, classroom instruction and curriculum development .Managed diverse caseloads and coordinated with community resources to address client needs. Demonstrated empathy and communication skills in client interactions, ensuring effective service delivery. Experienced in training and mentoring personnel to meet program objectives and evaluating performance while providing constructive feedback. Sound professionalism and confidentiality instincts with outstanding proficiency in research and analysis. Highly skilled in the use of program presentation technology and skill building. Possess a comprehensive background in customer service, program management, records management, and administrative management. Career supported by a Bachelor of Science in Education and a Master of Arts in Human Services Counseling. Holds Secret security clearance.
Overview
19
19
years of professional experience
Work History
Social Services Representative
Department of the Navy
12.2022 - Current
- Company Overview: This is a federal job
- Perform support services via home visits and classroom settings designed to provide psychological and educational support to parents of children ages zero to five to include education in: positive parenting skills, promoting healthy pregnancy, promoting positive parent-child attachment behaviors, recognizing newborn infant cues/behaviors, and promoting effective couple communication to promote healthy relationships and prevent family violence
- Provide information and education on services and resources available
- Refer parents to appropriate military and civilian agencies for assistance and support for: assessment of at-risk behaviors, enhancing the parents' role in parenting a newborn/child, role modeling and mentoring, and any medical concerns
- Plan, develop, and implement programming designed to build and enhance strengths that individuals and families bring to the parenting role to enhance parent-child attachment
- Develop and deliver parent education programs to foster skill development, aid in child abuse prevention, and promote good overall mental health
- Conduct standardized screenings and assessments of families receiving services and collaborates with related agencies to offer appropriate and necessary services
- Provide early intervention services to parents and families at-risk
- Conduct ongoing risk assessment
- Reports suspected abuse as required by policy and law
- Collaborate with the family and appropriate agencies to develop methods to achieve prescribed goals and enhance successful parenting
- Consult with local hospital professionals regarding aspects of abuse and identification of at-risk individuals and families
- Attends and participates in the clinical case staff meeting as requested
- Maintain individual case records in accordance with prescribed regulations and ensures confidentiality and security of case information
- Market the New Parent Support Program through a variety of venues including but not limited to: articles in the installation newspaper, orientation briefings, trainings, creating brochures to provide information, and participation in special events such as Child Abuse Prevention Month and Domestic Violence Awareness Month
- This is a federal job
- Hours per week: 40
- Series: 0187 Social Services
- Pay Plan: GS - General Schedule (Ch
- 51, 5 U.S.C.)
- Grade: 09
- Supervisor: Maxine Green ((757) 462-7563)
- Okay to contact this Supervisor: Yes
Educational Services Facilitator
Zeiders Enterprises
12.2017 - 12.2022
- Interim Family Advocacy Program (FAP) Educator, conducted individual and group trainings. Maintained and edited Standard Operation of Procedure (SOP) for command FAP Program Managers education and prevention programs for executive staff and civilian staff. Facilitated triad briefs for command leadership Facilitated training programs and command wide GMT seminars focused on the FAP Program, sexual assault, sexual harassment, suicide prevention and domestic sexual assault to over 2,000 military/DOD civilian personnel. Coordinated and executed prevention education and activities during FAP Domestic Violence Prevention and Child Abuse Prevention campaign months. Developed and maintained a current and comprehensive roster of Family Advocacy Program for Command Point(s) of Contact status of training, and rotation dates.
- Facilitated more than 200 Sponsor Trainings, Overseas Transfer workshops, and Smooth Move workshops classes to more than 1,000 service members; topics included sponsor duties and responsibilities to newly assigned personnel, shipment of household goods both overseas and stateside, and travel and financial planning
- Facilitated more than 120 Life Skills classes to 1,907 service members and family members to encourage informed decisions on the impact of relationships within a military family and the effects on relationships, families, mission readiness, manpower, military careers, and personal finances
- Provided more than 600 one-on-one consultations, information and referral, classroom training, workshops, and seminars in areas of Family Advocacy Program Prevention, Life Skills Education, Transition Assistance, Family Employment Readiness, and Sponsor Training to service members and family members of JEB Little Creek/Fort Story commands
- Coordinated with other support programs such as Chaplains, Child and Youth, and Drug and Alcohol programs to ensure consistency in delivery of life skills programs and services
- Delivered 20 Pre-Deployment briefs to more than 1,500 service members and family members to provide programs and support activities designed to help DoD personnel and their families manage the challenges of deployment in all phases
- Educated more than 1,700 service members and family members during Indoctrination briefs to explain and promote the services available throughout Fleet and Family Support Centers
- Hours per week: 40
- Supervisor: Linda Lopez (931-801-4233)
- Okay to contact this Supervisor: Yes
Admin Support/Customer Service
Fleet and Family Support Center (NSI)
06.2017 - 12.2017
- Answers to Applicant Questionnaire located in Additional Information
- Utilizes a multi-functional telephone system to answer calls and determine the nature/urgency of each call to direct callers to appropriate location/person 25-30 times per day
- Receives visitors, determines nature of requests and directs visitors to appropriate staff
- Screens intake calls appropriately, schedules routine appointments and conveys information to sailors
- Works in support of the Freedom of Information Act (FIOA) by maintaining client confidentiality and facilitating record requests
- Maintained documents in electronic files for easy retrieval
- Created and/or maintains a database for program statistical tracking
- Made backup copies of stored data, as appropriate
- Maintains documents, records, and files required for the Admin Department
- Possesses knowledge of organization of office files and the content of those files
- Skilled in the steps required to file reports and maintain records
- Schedules appointments and made location arrangements for a variety of meetings including Family Advocacy (FAC) and Sexual Assault Case Management Groups (SACMG)
- Directs client issues, ensuring they are assisted accordingly and their services/trainings are not interrupted
- Utilizes the Fleet and Family Support Management Information System (FFSMIS) program to annotate/distribute class schedules and rosters on a daily basis for a staff of 40, correctly accounting for each individual in order to create and distribute certificates as necessary
- Maintains and updates staff calendars daily in order to maintain accurate accountability
- Assists clients and staff in the operation of the copier, fax machine, and computers
- Maintains referral directories and provides referral information to sailors and their families concerning community resources
- Provides information to clients at each appointment about program services, requirements and procedures
- Responds daily to routine requests and non-technical requests for information
- Creates and initiates building work requests for both FFSC facilities at NAS Oceana and Dam Neck Annex
- Possesses skill in operating a personal computer and software packages used by the FFSP
- Capable of and performs as a fully qualified typist capable of 45 wpm
- Skilled in text insertion, deletion, retrieval, manipulation, copying printing and editing functions on word processing systems
- Possesses a fluent knowledge of English grammar, usage, format and procedures
- Skilled in written and oral communication to write/type letters, memos and reports
- Able to explain regulations, procedures and concepts clearly
- Skilled in the procedures involved in automated appointment system management
- Possess knowledge of procedures for time and attendance reporting
- Possesses skills in communicating with clients, management and leadership to obtain information and explain regulations and agency procedures
- This includes skill in drawing out and organizing relevant information from persons who are often unaware of legal and procedural requirements, which may apply to a presenting problem and are angry and distressed due to the conditions that gave rise to the situation
- Possesses diplomacy and tact in dealing with other agency staff and when responding to calls from clients in stressful and emotional situations
- Possesses knowledge of techniques to develop briefings for specific FFSP programs and the mission, functions and organizational structure of the FFSP
- Has basic knowledge of the duties, priorities, commitments, policies, and program goals of the supervisor in order to perform non-routine assignments
- Salary: $13.28 USD Per Hour
- Hours per week: 40
- Supervisor: Will Watkins ((757) 492-7076)
- Okay to contact this Supervisor: Yes
Assistant Director
Apple Tree Learning Center
09.2016 - 04.2017
- Experience with PROCARE computer program in a preschool environment, utilized by building a database of more than 300 student details
- Tracked personal information and program statistics via the database, and used Microsoft Office programs to assist with attendance and tuition
- Maintained documents in electronic files for easy retrieval
- Reviewed curriculum and conducted periodic classroom observations to ensure all teachers followed lesson plans according to company policy
- Monitored all facility operations including 20 teachers and support staff, adhering to state codes
- Made regular contact to Department of Human Services, Department of Child Welfare as well as contact with the City of Chesapeake Fire Department to ensure all policies and regulations were followed
- Performed timekeeping functions and advised staff on proper procedures
- Interacted with staff and parents on a daily basis monitoring staff performance and student progress while ensuring timely payment of tuition and resolution of parental concerns
- Traveled to local offices and departments to pick up and deliver certified mail, correspondence or materials needed for daily center function
- Possesses extensive knowledge of procedures for time and attendance reporting and record keeping via the PROCARE software application
- Interacted with other community programs to ensure receipt of referral and documents, complied with the Freedom of Information Act (FIOA) regarding client information, requests for records and clients who transfer to other centers
- Salary: $28,000.00 USD Per Year
- Hours per week: 55
- Supervisor: Mike Beckner ((757) 410-8532)
- Okay to contact this Supervisor: Yes
PALs Instructor
Virginia Beach City Public Schools
08.2015 - 08.2016
- Worked with Phonetic Awareness Literacy Screening (PALS) computer based program created by The University of Virginia to service public school students in Grades K-3 who need instruction beyond what the classroom teacher can provide
- Facilitated small group instruction in a classroom setting utilizing the lesson plans set within the PALS program
- Created spreadsheets for tracking purposes using Microsoft Excel and Office Programs
- Conducted annual testing for students and shared testing results with teachers, parents and other applicable school staff to facilitate further intervention for students
- Possesses knowledge of procedures for time and attendance reporting and record keeping
- Salary: $15.78 USD Per Hour
- Hours per week: 30
- Supervisor: Abigail Dougherty ((757) 263-1000)
- Okay to contact this Supervisor: Yes
Lead Teacher
The Goddard School
11.2014 - 07.2015
- Created and implemented a creative and engaging curriculum which included educational learning activities
- Maintained positive relationships with parents and students by providing feedback on student performance and behavior
- Maintained necessary documents, records, student files and other similar work
- Salary: $19,000.00 USD Per Year
- Hours per week: 40
Patient Care Coordinator
Home Instead Senior Care
03.2013 - 11.2013
- Worked proficiently with Business Operating System Software (BOSS) to provide information to clients about the services provided regarding in home non-medical care for the elderly
- Conducted follow up calls with clients to ensure services were provided as requested and provided additional assistance that was required
- Provided daily customer service to clients and caregivers while managing the staffing of more than 300 employees providing in-home non-medical care for the elderly
- Provided information to potential clients about the services offered and procedures provided
- Salary: $27,000.00 USD Per Year
- Hours per week: 60
- Supervisor: Laura Bausman ((757) 631-7744)
- Okay to contact this Supervisor: Yes
Chief Lead Instructor
CNATTU Norfolk
01.2010 - 12.2012
- Managed a Maintenance Training Unit consisting of 15 sailors and civilian instructors in basic aircraft maintenance, corrosion prevention and paint/finish
- Instructed over 350 students in aviation maintenance theories and repair of equipment valued over 1.2 million dollars with a 100 percent graduation rate
- Used multiple function office equipment and software to produce documents, spreadsheets and briefs concerning asset, staff and student management
- Managed proficient curriculum development and process improvement utilizing Microsoft Office programs
- Coordinated the ordering and receiving of military supplies, materials and equipment for the Maintenance Training Unit
- Initiated preparation of requisitions for submission to the appropriate processing centers
- Reported and tracked all divisional building maintenance work requests and maintained logs on all maintenance issues within the department
- Possesses knowledge of procedures for using the DOD Government Purchase Card program and maintained the ability to obtain appointment as a purchase card holder
- Salary: $2,600.00 USD Bi-weekly
- Hours per week: 40
Maintenance Chief/Flight Deck Coordinator
Strike Fighter Squadron 143
11.2008 - 01.2009
- Managed the performance and training of personnel in aircraft handling for support of flight deck operations, interpreted technical directives and policies, and prepared schedules of preventative maintenance using Microsoft Office Applications
- Managed maintenance for 11 aircraft and supervised nine work centers staffed by more than 200 personnel
- Point of contact for travel concerning senior enlisted personnel
- Prepared and tracked documents submitted for Temporary Assigned Duty (TAD) orders
- Salary: $2,700.00 USD Bi-weekly
- Hours per week: 40
Aviation Structural Mechanic Lead Instructor
CNATTU Oceana
03.2006 - 11.2008
- Instructed over 200 students in basic concepts and theories of the structural mechanic rating with a 100 percent graduation rate
- Used multiple function office equipment and software to produce documents, spreadsheets and briefs concerning asset, staff and student management
- Managed curriculum development and process improvement utilizing Microsoft Office programs, became proficient in aforementioned programs
- Assisted in creating the temporary site for initial aviation structural mechanic training at NAS Oceana
- Established and maintained subject matter files that related to multiple Naval programs
- Set up and maintained logs reflecting service and maintenance on trainers as well as correspondence logs for both internal and external actions
- Reviewed, revised and maintained CNATTU Oceana's local standard operating procedures (SOP) for grammar, punctuation, and professional and administrative content
- Reported and tracked all divisional building maintenance work requests for trainers and maintained logs on all maintenance issues within the department
- Salary: $2,400.00 USD Bi-weekly
- Hours per week: 40
Education
Bachelor of Science - Early Childhood Education
Liberty University
Lynchburg, VA03-2017
Skills
- Client advocacy
- Multicultural sensitivity
- Training facilitation
- Trade policy
- Family support
- Educational support
- Client assessment
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
Timeline
Social Services Representative
Department of the Navy
12.2022 - Current
Educational Services Facilitator
Zeiders Enterprises
12.2017 - 12.2022
Admin Support/Customer Service
Fleet and Family Support Center (NSI)
06.2017 - 12.2017
Assistant Director
Apple Tree Learning Center
09.2016 - 04.2017
PALs Instructor
Virginia Beach City Public Schools
08.2015 - 08.2016
Lead Teacher
The Goddard School
11.2014 - 07.2015
Patient Care Coordinator
Home Instead Senior Care
03.2013 - 11.2013
Chief Lead Instructor
CNATTU Norfolk
01.2010 - 12.2012
Maintenance Chief/Flight Deck Coordinator
Strike Fighter Squadron 143
11.2008 - 01.2009
Aviation Structural Mechanic Lead Instructor
CNATTU Oceana
03.2006 - 11.2008
Bachelor of Science - Early Childhood Education
Liberty University
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