Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Colleen Louise Dolland

Colleen Louise Dolland

Otter Lake

Summary

Knowledgeable Accounts Receivable Specialist with robust background in managing accounts receivable processes. Experienced with managing accounts receivable and ensuring timely collections. Utilizes exceptional analytical skills to reconcile accounts, enhanced cash flow and reduced outstanding balances, and identify discrepancies. Demonstrates proficiency in financial reconciliation. Strong collaborator focused on team success and dependable in adapting to changing business needs, ensuring efficient operations.


Overview

29
29
years of professional experience
1
1
Certification

Work History

Accounts Receivable Specialist II

Henry Ford Hospital
09.2019 - Current
  • Contact payers to inquire why the claim was processed and paid incorrectly and push back when needed to have the claims reviewed and reprocessed for the expected allowed.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
  • Enhanced cash flow by ensuring timely account reconciliation.
  • Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
  • Provided valuable insights into potential areas of improvement within the accounts receivable department based on thorough analysis of trends data from historical transactions.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
  • Enhanced team knowledge on best practices in accounts receivable management through regular training sessions.
  • Analyzing accounts receivable trends and reporting findings to management.
  • Managed complex problem-solving for upper management in order to complete projects on-time.
  • Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
  • Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.
  • Established and upheld standard operating procedures while promoting efficient team resource techniques.
  • Upheld compliance with company policies, objectives and communication strategies.

Accounts Receivable Specialist Description

Beaumont Health
10.2014 - 09.2019
  • Contact payers to inquire why the claim was processed and paid incorrectly and push back when needed to have the claims reviewed and reprocessed for the expected allowed.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
  • Enhanced cash flow by ensuring timely account reconciliation.
  • Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
  • Enhanced team knowledge on best practices in accounts receivable management through regular training sessions.
  • Managed complex problem-solving for upper management in order to complete projects on-time.
  • Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
  • Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.
  • Established and upheld standard operating procedures while promoting efficient team resource techniques.
  • Upheld compliance with company policies, objectives and communication strategies.

Patient Care Coordinator EC

Beaumont Health
03.2010 - 10.2014
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.

Accounts receivable specialist Billing Department

Beaumont Health
09.1996 - 10.2001
  • Contact payers to inquire why the claim was processed and paid incorrectly and push back when needed to have the claims reviewed and reprocessed for the expected allowed.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
  • Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
  • Enhanced team knowledge on best practices in accounts receivable management through regular training sessions.
  • Analyzing accounts receivable trends and reporting findings to management.
  • Managed complex problem-solving for upper management in order to complete projects on-time.
  • Established and upheld standard operating procedures while promoting efficient team resource techniques.
  • Upheld compliance with company policies, objectives and communication strategies.

Education

High School Diploma -

Hazel Park High School
Hazel Park
05-1990

General Studies

Oakland Community College
Royal Oak, MI
08-1991

Skills

  • Excellent Interpersonal skills
  • Highly Organized with Strong Multitasking Abilities
  • Strong Accounts receivable skills
  • Expertise in Complex Problem Solving
  • Extensive Knowledge with Multiple Insurance Carriers
  • Skilled in Investigative research
  • Exceptional Training Skills
  • Outstanding Customer Service Support
  • HIPPA Compliance
  • Critical thinking
  • Attention to detail
  • Time management
  • 16 Years of Billing Experience
  • Accounts receivable expertise
  • Expertise in Epic and Payer Websites
  • Proficient in Billing, Follow Up, Denials, and Credits

Certification

CRCR

Timeline

Accounts Receivable Specialist II

Henry Ford Hospital
09.2019 - Current

Accounts Receivable Specialist Description

Beaumont Health
10.2014 - 09.2019

Patient Care Coordinator EC

Beaumont Health
03.2010 - 10.2014

Accounts receivable specialist Billing Department

Beaumont Health
09.1996 - 10.2001

High School Diploma -

Hazel Park High School

General Studies

Oakland Community College

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