Colleen Luck
Kingwood,TX
Summary
Insightful, Client-focused and Licensed Esthetician with an eye for detail and 10+ years of experience delivering expert skincare and performing facials. Drives sales with targeted product recommendations. Accustomed to promptly meeting customers' needs to maintain optimal customer services satisfaction levels. Effectively conduct training education. Succeeded in traveling all over the United States. Effectual leader with demonstrated ability to work with minimal or no supervision on unstructured assignments, and multi-task within restricted time constraints. Personable and punctual. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations. Focused medical Aesthetician with 13 years of experience in retail client relations. Successful at connecting with clients to promote services and comfort. Extensive knowledge of products and planning at-home skincare regimens.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Traveling Esthetician/Sales/Make Up Artist
CLE DE PEAU SKINCARE & COSMETICS
HOUSTON, TX
10.2016 - Current
- Demonstrated outstanding sales experience and regularly increase sales by 30%, and met company goals.
- Possess in-depth knowledge of product/formulas.
- Responsible for performing facials, and rejuvenation therapies.
- Spearhead the coaching of customized skin care routine to clients, teaching clients how to apply makeup, and monitoring clients' skin progress over time, as well as cosmetic makeovers.
- Manage the demonstrations of products/fragrances and sales.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Educated clients on skin care procedures and products.
- Meticulously maintained spa appearance and cleanliness.
- Supported profitability by upselling products and services and processing sales.
- Provided excellent customer service and skincare treatments to clients.
- In charge of regular traveling throughout Texas to increase sales.
Retail Education Trainer and Esthetician
Natura' Bisse
Houston, TX
09.2023 - 03.2024
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity. Increased sales and business by 50%. Achieved sales goals for the company.
- Educated clients on skin conditions, treatments and products to grow sales.
- Greeted clients upon arrival to spa and provided information about services offered.
- Set up appointments and promoted new products and services to help meet business objectives.
- Recommended home care regimen for desired results.
- Recommended changes or improvements in existing training processes as needed.
- Explained goals and expectations required of employees during events.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Manager, Esthetician & Laser Technician
AMEREJUVE MED SPA
HOUSTON, TX
09.2012 - 10.2021
- Successfully handled all Mind body computer duties
- Managed bank business, marketing, scheduling appointments, selling all procedures, preforming facials, chemical peels, all laser services and microdermabrasion
- In charge of cool sculpting and beauty consulting on skin care lines
- Succeeded in managing two employees
- Responsible for daily opening and closing the office.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Analyzed business performance data and forecasted business results for upper management.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Account Manager/Texas Regional Make-up Artist
ELIZABETH ARDEN
ARDEN, TX
03.1993 - 10.2011
- Successfully drove brand awareness within the retail environment
- Actively engaged with clients/other brand partners, recommending the company's products (through demonstrations, applications of cosmetics, makeup artistry)
- Excelled in coaching, training, developing staff, offering excellent customer service, and building/developing relationships with staff/clients through positive communication
- Increased sales/exceeded monthly production goals
- Trained beauty consultants on products, organizational systems and sales techniques
- Performed European facials and cosmetic makeovers.
Education
Associate of Applied Business - Business
Texas School of Business-East
Houston, TX05.1996
Skills
- High end retail sales
- Esthetics
- Makeup artistry
- Laser Treatments
- Customer service
- Marketing
- Time management
- Medical office experience
- Medical records
- Chemical peels
- PRP
- Hydro dermabrasion
- Front Desk
- Medical Billing
- Medical Scheduling
- Mind-Body
- Insurance verification
- Patient Care
- Medical Receptionist
- Venipuncture
- Nursing
- Anatomy Knowledge
- Phlebotomy
- Eyelash Extensions
- Supply Management
- Bridal Makeup Specialist
- Microdermabrasion Treatments
- Skin Rejuvenation
- Advanced Facials Specialist
- Spa Treatment Services Expert
- Consultative Sales Strategies
- Sales Background
- Customer Consultation
- Scheduling
- Superior Attention to Detail
- Excellent Team Player
- Care Regimen Design
- Relationship Building and Management
- Client Intakes
- Retail Sales
- Licensed Cosmetologist
- Consultations
- Sales Expertise
- Social Media Marketing
- Laser Hair Removal Expertise
- Client Needs Assessment
- HydraFacials
- Skincare Laser Safety
- Outstanding Client Care
Certification
- Licensed Esthetician, 08/01/10, 03/01/25
- Licensed Laser technician, 02/01/13, 05/01/25
Willing To Relocate
Austin, Texas
Affiliations
- Biking
Accomplishments
- Ms. Petite Texas contestant 1995.
Languages
English
Professional
Websites
References
References available upon request.
Timeline
Retail Education Trainer and Esthetician
Natura' Bisse
09.2023 - 03.2024
Traveling Esthetician/Sales/Make Up Artist
CLE DE PEAU SKINCARE & COSMETICS
10.2016 - Current
Manager, Esthetician & Laser Technician
AMEREJUVE MED SPA
09.2012 - 10.2021
Account Manager/Texas Regional Make-up Artist
ELIZABETH ARDEN
03.1993 - 10.2011
Associate of Applied Business - Business
Texas School of Business-East
Similar Profiles
Belen VegaBelen Vega
Manager at Cle De Peau, Nordstrom San FranciscoManager at Cle De Peau, Nordstrom San Francisco
Noor AssiriNoor Assiri
Cofounder at Noor Care for Skincare&CosmeticsCofounder at Noor Care for Skincare&Cosmetics
ARMELYN DIXONARMELYN DIXON
Operations Manager at XAS Glam cosmetics and Skincare TradingOperations Manager at XAS Glam cosmetics and Skincare Trading