Colleen Macdonald
Summary
Known for effective team collaboration, flexibility with changing client needs, and maintaining a welcoming environment. Recognized for excellent customer service, creativity, and attention to client satisfaction. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader partners with coworkers to promote engaged, empowering work culture.
Overview
6
6
years of professional experience
Work History
Hairdresser
Revive Salon Spa
02.2023 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Quality of Life Assistant
The Cottages Senior Living
05.2024 - 10.2024
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Server
Scotch Pines Golf Course
08.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Nanny/CNA
Home Hospice for in Home Family
05.2018 - 05.2019
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Server
Restaurant
06.2018 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Certificate - Cosmetology
Paul Mitchell The School
Nampa09-2018
High School Diploma -
Payette High School
Payette05-2018
Skills
- Communication
- Product Inventory
- Customer Service
- Team Player
- Hard Working
- Chemical safety
- Appointment Scheduling
- Cleaning and sanitizing
- Service Coordination
- Relationship building and management
- Knowledge of color space theory
- Business Management
References
- Beverly Sunderlin, 541-749-8109
- Shandra Musser, 541-212-5489
- Shelly Smith, 458-224-4004
Timeline
Quality of Life Assistant
The Cottages Senior Living
05.2024 - 10.2024
Server
Scotch Pines Golf Course
08.2023 - 10.2023
Hairdresser
Revive Salon Spa
02.2023 - Current
Server
Restaurant
06.2018 - 11.2018
Nanny/CNA
Home Hospice for in Home Family
05.2018 - 05.2019
Certificate - Cosmetology
Paul Mitchell The School
High School Diploma -
Payette High School