Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Mackey

Allentown,PA

Summary

Adept at executive support and office management, I leveraged meticulous attention to detail and robust interpersonal communication skills at Victaulic Company to enhance executive productivity and safeguard information confidentiality. Achievements include streamlining travel logistics and optimizing schedule management, significantly contributing to operational efficiency and team collaboration.

Overview

36
36
years of professional experience

Work History

Executive Administrative Assistant

Victaulic Company
06.2009 - Current
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Scheduled appointments and handled calenders for senior leadership.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Organized and updated schedules for executives.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Handled confidential and sensitive information with discretion and tact.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.

Administrative Assistant

LSI
04.1988 - 06.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Maintained inventory of office supplies and placed orders.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Bachelor of Science - Social Work

Cedar Crest College
Allentown, PA
09.1987

Associate Degree in Secretarial Science - Administrative Assistance And Secretarial Science

Keystone College
La Plume, PA
05.1985

Skills

  • Customer Service
  • Office Management
  • Information confidentiality
  • Meeting planning
  • Logistics Coordination
  • Calendar Management
  • Maintaining Schedules
  • Travel Arrangements
  • Schedule Management
  • Executive Support
  • Interpersonal Communication
  • Meticulous attention to detail

Timeline

Executive Administrative Assistant

Victaulic Company
06.2009 - Current

Administrative Assistant

LSI
04.1988 - 06.2009

Bachelor of Science - Social Work

Cedar Crest College

Associate Degree in Secretarial Science - Administrative Assistance And Secretarial Science

Keystone College

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Colleen Mackey