Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Maddela

Kihei,HI

Summary

Store Director well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and

Overview

15
15
years of professional experience

Work History

Store Director

QSI Inc Times Supermarket
Lahaina, HI
02.2019 - Current
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
  • Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
  • Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Worked on store displays and attended trade shows to identify new products and services.
  • Checked promotions for accuracy and for merchandising to company standards.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Hired and trained [Number] employees for expansion store.
  • Met financial objectives by preparing annual budget and scheduling expenditures.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.

Area Manager

Tamura's Market
Wailuku, HI
10.2014 - 02.2019
  • Supervised business functions, employee staffing, customer retention and financial accountability for stores.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.

Store Manager

Minit Stop
Kahului, HI
02.2010 - 05.2014
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Education

High School Diploma -

Maui High School
Kahului, HI
06.1992

Skills

  • Retail Management
  • Finance and Accounting
  • Staff Leadership
  • Human Resources Oversight
  • Resource Allocation
  • Training Management
  • Staff Development
  • Performance Evaluation and Monitoring
  • Financial Statement Review
  • Sales Tracking
  • Records Organization and Management
  • Management Team Building
  • Employee Motivation

Timeline

Store Director

QSI Inc Times Supermarket
02.2019 - Current

Area Manager

Tamura's Market
10.2014 - 02.2019

Store Manager

Minit Stop
02.2010 - 05.2014

High School Diploma -

Maui High School

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Colleen Maddela