Colleen Maher
Philadelphia,PA
Summary
Experienced and results-driven Account Manager with a proven track record in building strong partnerships, retaining key accounts, and driving revenue growth. Skilled in cultivating a professional network, influencing decision-makers, and developing successful strategies to enhance profit channels. Collaborative and strategic team leader with a solid background in customer relationship management. Committed to delivering exceptional service and exceeding client expectations.
Overview
16
16
years of professional experience
Work History
District Corporate Account Manager
UNIVAR USA
01.2017 - Current
- Employs a consultative sales approach to build long term, value based relationships at key accounts
- Collaborates with commercial team to execute customer sales growth
- Identifies customer challenges and problems and collaborates internally to identified customized solutions
- Supports district commercial team in corporate account bids
- Conducts customer and market research including competitive data and account analysis
- Partners with key account coordinators to ensure that all customer activity aligns with growth strategy for the account
- Inputs data into customer relationship management (CRM) platform to plan and track sales activity.
Sales Account Manager I
UNIVAR USA
01.2016 - 01.2018
- Effectively manages 60+ accounts in PA, NJ and DE focused on the LCD vertical
- Responsible for yearly sales growth of 11%
- Builds and maintains strong customer relationships
- Approaches customer problems and challenges with strategic and customized solutions
- Utilizes Salesforce and MMQ to update customer profiles and maintain competitive pricing
- Understands and keeps up with market trends pertaining to customer product profiles
- Works closely with corporate accounts, conducted global sales meetings to create strategic solutions to customer challenges.
Inside Sales Account Representative
UNIVAR USA
08.2014 - 04.2016
- Effectively managed the New England and Buffalo inside sales territory of 400+ accounts focused on the personal care and pharmaceutical industry verticals
- Responsible for maintaining existing account sales and yearly growth of 10% TSM
- Maintained customer’s quote profile via UPAT
- Updated as necessary to market competitive pricing
- Leveraged all company provided tools, Tableau, UPAT, USPOT to make date driven decisions when making sales calls, quoting core commodities or specialty products
- Daily responsibilities to include, not limited to, 10 complete sales calls per day, generating new business, while maintaining existing business on established active accounts
- Re-establish relationship with no sale accounts, by offering Univar’s Value Added services, and market competitive pricing
- Entered CPP’s, new opportunities, and daily sales calls into Salesforce.com
- Assisted in the interviewing process and training of new Account Representative hires
- Followed up on all vendor leads, provided documentation, leveraged technical specialists when need and quoted pricing directly to customer
- Attended all Vendor supplied and internal trainings for all verticals.
Manager-Account Executive
HOPE 4 HEALING, INC
07.2011 - 11.2014
- Experienced emphasizing sales, marketing and business development to generate six figure sales in first year of business
- Increased sales each year by building strong relationships with customers and clients
- Hired, trained and supervised all new employees
- Developed business presentations to promote an upcoming company
- Directed targeted marketing efforts that introduced new products
- Increased volume of business by following up on leads, cold calling and networking
- Prospected to obtain new accounts while maintaining relationships with existing accounts
- Researched public perception of products and services and used information gathered to guide strategy development
- Set up new vendor and merchant credit accounts
- Also used Navinet daily.
Account Executive
STAFFING PLUS
03.2014 - 08.2014
- Established new business relationships with clients
- Increased clientele by cold calling and networking
- Utilized Sales Force daily
- Negotiated contracts
- Maintained relationships with existing book of business
- Worked closely with clients to ensure superior customer service.
Account Manager
COMFORT AND CARE MEDICAL
01.2009 - 05.2011
- Attended phone calls to organize appointments between therapists and patients
- Responsible for typing reports and memos
- Distributed messages and mail to proper employees
- Responsible for shipping and receiving department shipped high volume of orders daily
- Resolved problems such as delivery complications, missing merchandise etc
- Trained new employees and ensured that all employees' jobs were done correctly and in a timely fashion.
Education
MBA -
Gwynedd Mercy University
01.2018
B.S. Business Administration -
Gwynedd Mercy University
01.2015
Skills
- Sales tactics
- Client Relationship Building
- Revenue Generation
- Analytical Skills
- Contract Negotiation
- Point of sale operation
- Account Servicing
- Sales Techniques
- Order Processing
- Problem-solving aptitude
- Professional Demeanor
- Adaptability
- Time management abilities
- Interpersonal Communication
- Goal Setting
- Analytical Thinking
- Interpersonal Skills
- Self Motivation
- Task Prioritization
- Team building
- Relationship Building
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Active Listening
- Team Collaboration
- Organizational Skills
- Excellent Communication
- Reliability
Timeline
District Corporate Account Manager
UNIVAR USA
01.2017 - Current
Sales Account Manager I
UNIVAR USA
01.2016 - 01.2018
Inside Sales Account Representative
UNIVAR USA
08.2014 - 04.2016
Account Executive
STAFFING PLUS
03.2014 - 08.2014
Manager-Account Executive
HOPE 4 HEALING, INC
07.2011 - 11.2014
Account Manager
COMFORT AND CARE MEDICAL
01.2009 - 05.2011
MBA -
Gwynedd Mercy University
B.S. Business Administration -
Gwynedd Mercy University