Colleen Marcus
Grand Rapids,MI
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Orthopedic Associates of Michigan. Expert in EMR/EHR and HIPAA Compliance, coupled with a compassionate approach to patient interactions. Achieved a significant increase in patient satisfaction through efficient scheduling and empathetic care. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Orthopedic Associates Of Michigan
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted doctor in the injection clinic and ultrsound guided injections
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Medical Assistant
Mercy Health Cardiovascular
01.2017 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Deli Clerk
Meijer
01.2017 - 01.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
Scheduling Coordinator
Meridian Senior Living
02.2016 - 03.2017
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
Scheduling /Employee Training Coordinator
Elmcroft Senior Living
04.2012 - 09.2016
- Monitored progress of trainees, providing constructive feedback and additional support when necessary to ensure success in their roles.
- Adapted quickly to changing business needs by updating training materials and methodologies accordingly.
- Developed customized training materials tailored to various job roles for improved skill development.
- Improved employee retention rates by creating a supportive learning environment that fostered personal growth and development.
- Reduced time spent on employee orientation by streamlining presentation materials and incorporating interactive elements into sessions.
- Established partnerships with external vendors to provide specialized training programs for specific job functions.
- Supported and trained 10 staff members to achieve and maintain top client satisfaction.
Assistant Store Manager
Family Dollar
02.2009 - 01.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Responsible for cash deposits daily
Store
7-11 Convenience Store
09.2004 - 08.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Education
Registered Medical Assistant - Healthcare
Grand Rapids Community College
Grand Rapids, MI01.2017
Bachelor of Science - Community Mental Health
New York Institute of Technology
Old Westbury, NY05.1992
Skills
HIPAA Compliance
Patient Scheduling
Medical terminology knowledge
Vital Sign Monitoring
EMR / EHR
Direct Patient Care
Clinical Documentation
Patient-focused car
Dementia and Alzheimer's knowledge
Electronic Medical Records
Compassionate
CPR
Certification
- Basic Life Support (BLS) - American Heart Association.
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Former New York State EMT
Timeline
Medical Assistant
Orthopedic Associates Of Michigan
12.2023 - Current
Medical Assistant
Mercy Health Cardiovascular
01.2017 - 10.2023
Deli Clerk
Meijer
01.2017 - 01.2018
Scheduling Coordinator
Meridian Senior Living
02.2016 - 03.2017
Scheduling /Employee Training Coordinator
Elmcroft Senior Living
04.2012 - 09.2016
Assistant Store Manager
Family Dollar
02.2009 - 01.2011
Store
7-11 Convenience Store
09.2004 - 08.2010
Registered Medical Assistant - Healthcare
Grand Rapids Community College
Bachelor of Science - Community Mental Health
New York Institute of Technology
- Basic Life Support (BLS) - American Heart Association.
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Former New York State EMT
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