Colleen Marushak

• Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Pleasantly greeted customers and provided prompt and courteous service.
• Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
• Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
• Collaborated with fellow associates to complete tasks efficiently and maintain a smoothly functioning store environment.
• Managed inventory accurately by conducting regular counts and updating records accordingly.
• Coordinated with department managers on promotional displays, effectively showcasing sale items to boost revenue.
• Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
• Completed special projects as assigned by management, demonstrating flexibility and adaptability within the role of Grocery Associate.
• Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
• Prepared and displayed produce items attractively, encouraging healthy food choices among shoppers.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Stocked shelves and organized merchandise displays for easy retrieval.
• Communicated with customers and staff politely and professionally to uphold store standards.
• Retrieved items for customers and verified prices.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Provided clerical support to company employees by copying, faxing, and filing documents.

Initially I was in housekeeping, I was then injured and required a seated position. That placed me in the position of answering phones, transferring calls and keeping visitor logs. When the physical issue was resolved I moved to the Activities position which had me doing personal visits, including keeping track of mental health and becoming quite close to many residents at the facility, where I,

• Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
• Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
• Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
• Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
• Provided emotional support and companionship to improve quality of life for residents.
• Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
• Communicated with family members and other caregivers to provide updates on well-being and care of residents.
• Engaged residents through events, small groups, and personal attention.
• Scheduled movies, entertainment, and other special events.
• Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
• Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
• Increased social interaction among residents through facilitating group activities and fostering a sense of community.
• Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
• Evaluated supplies and requested purchases to meet activity plans.
• Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
• Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
• Documented preferences and helped develop relevant activities.
• Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
• Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
• Implemented feedback systems for activities, leading to more resident-centric programming.
• Evaluated program success, adjusting strategies to meet changing needs and preferences.
• Tailored activity schedules to accommodate residents with limited mobility, ensuring inclusive participation.
• Increased resident satisfaction, meticulously planning activities that catered to wide range of interests.
• Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.