Colleen Massey
Fort Valley,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
Work History
Manager
Pier One Imports
03.2012 - 01.2020
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ06.2017
Skills
- MS Office
- Decision-Making
- Preventive Maintenance
- Hiring and Training
- Operations Management
- Business Administration
- Administration and Reporting
- Corporate Social Responsibility
- Financial Statements
- Control of Expenses
- Quality Standards
- Cost Management
- Manage Budgets
- Report Writing
- CRM Software
- Financial Forecasting
- Workflow Planning
- Database Administration
- Banking Operations
Languages
Spanish
Full Professional
Timeline
Manager
Pier One Imports
03.2012 - 01.2020
Bachelor of Science - Business Management
University of Phoenix
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